Register
Recruit Create CV

Service Desk Support Specialist Jobs

Service Desk Support Technician
By Yoh, A Day & Zimmermann Company At Malvern, PA, United States
Minimum of 3-5 years of IT experience and/or equivalent education (Bachelor’s degree, and/or IT certifications)
Application management with software as a service
Manage internal Service Desk documentation, outlining steps and solutions used to troubleshoot common problems.
Be able to support multiple business locations, either remotely or in person as needed.
Good oral and written communication skills
Intermediate knowledge of O365, Windows 10, Active Directory, Exchange
Service Desk Support-$27/Hr
By Trilyon, Inc. At San Francisco, CA, United States
Minimum 3 years of Service Desk experience in a regional role that includes ticket queue management and laptop provisioning.
Must have impeccable customer service skills, with a smile, especially supporting remote users over chat, ticketing, video, or screen-sharing solutions.
Must have fluency of communication skills in English.
Basic knowledge of audio/video troubleshooting and support.
Excellent written and verbal communication skills.
Experience with Okta, Duo or other MFA solutions, Jira, Confluence, Slack, Google Apps, MS Office for Mac and PCs, or Zendesk.
Service Desk Specialist-$27/Hr
By Trilyon, Inc. At San Francisco, CA, United States
Candidates must meet the minimum requirements outlined.
● Must have fluency of communication skills in English.
● Basic knowledge of audio/video troubleshooting and support.
● Excellent written and verbal communication skills.
● Respond to service desk tickets and provide support for reported customer problems, software, and hardware.
● Triage and resolve support requests from internal ticketing and chat systems and escalate higher-level requests appropriately.
Engagement Specialist- Support Service
By City of Richmond, VA At , Richmond $3,240 - $5,662 a month
Two years of paraprofessional experience in area related to assignment, such as assisting with program or project administration and management analysis;
Bachelor's degree in Business, Human Services, Finance or related discipline or equivalent work experience;
Qualifications, Special Certifications and Licenses
Americans with Disabilities Act Requirements
A minimum of five (5) years of experience working in human services and/or with low-income populations preferred;
Bilingual abilities are preferred, but not required.
Service Desk Specialist Jobs
By Harvard University At , Cambridge, Ma
Knowledge of standard applications, including Microsoft Office suite, email, and calendar management
Supply prompt updates to users, colleagues, and management on the status of outstanding issues
1-2 years of related experience; education may count toward experience
Must be conscious of and adhere to data security and risk management protocols
Superb written and oral communications skills, with excellent attention to detail
Highly skilled in communication etiquette via telephone and email
Service Desk Specialist - Remote
By DigitalHands At , Tampa, 33607, Fl
• Excellent organizational and time-management skills. and the ability to multi-task and prioritize.
KNOWLEDGE, SKILLS AND CHARACTERISTICS REQUIRED:
• Ability to work both independently and collaboratively with peers, across teams, and with management.
Minimum of 1-3 years of experience in an Information Technology / help desk role:
• Knowledge of IT Security concepts.
• Experience with Active Directory, as well as troubleshooting: server, switches, and connectivity.
Service Desk Support Staff
By The MITRE Corporation At , Mclean, Va
Follow defined Standard Operating Procedures (SOPs) for Incident management, ticket documentation, escalation, notification, and resolution.
Bring technical expertise to bear, sharing technical knowledge and experience in a team setting.
Educate and guide MITRE employees in using MITRE tools, technology, and the information and knowledge infrastructure effectively.
High school diploma or equivalent, plus 1 year of job-relevant work experience
1 year experience working on a technical help desk in a corporate environment.
Proficient at solving problems with Windows 10, Mac OS & OSX, MS Office applications and mobile & remote access services.
Service Desk Support Specialist Iii
By SMS Data Products Group, Inc. At Albuquerque, NM, United States
Exceptions may be made for specific individuals with specialized knowledge or skills in
7-10 years of relevant experience
A Bachelor of Arts (BA)/Bachelor of Science (BS) degree or equivalent work experience.
Installation, configuration, maintenance and troubleshooting for all users of the DTRA systems
Maintain a web-based capability for DTRA users to enter, track and escalate Service
Desk tickets, as well as self-service actions (currently using Remedy)
It Specialist I - Service Desk Specialist
By Orange County Sheriff's Office, Orlando, Florida At Greater Orlando, United States
High school diploma or general education degree (GED) AND one (1) year of IT service desk support experience.
Certification in A+ (CompTIA A+) is preferred.
Some positions, depending on the responsibilities, may require the candidate to successfully pass a physical or other selection processes when needed.
Retirement benefits are provided by the Florida Retirement System
Education incentive and reimbursement programs
At least 18 years of age.
Service Support Specialist Jobs
By Pro/Data Workforce Solutions At Gurnee, IL, United States
Completes assigned individual training assignments issued by Customer Service Manager or Upper Management.
Professionalism in working with all levels of employees and management
Assists with the installation and conversion of new accounts to products and services offered by Pro/Data Payroll Services.
Associates Degree with two years of customer service experience.
Experience with payroll, tax or human resource disciplines.
Detail-oriented, excellent documentation and follow-through skills
Clinical Operations Service Desk Specialist
By Unified Women's Healthcare At Texas, United States
Experience with clinical workflows, PMIS/EHR software and physician practice management applications
Effective time management, logical problem solving and analytical skills with a demonstrated attention to detail
A minimum of 1 to 3 progressive years working with PMIS/EHR technology from a problem resolution and change management perspective
This role is a fully remote position**
Skill building, special projects as assigned
Outstanding listening and interpersonal skills with the ability to effectively work and communicate with providers and practice staff
Service Desk Specialist Jobs
By Info Origin Inc. At Columbus, Ohio Metropolitan Area, United States
Microsoft O365, ability to type 40+ WPM, excellent time management
Perfect Opportunity || Direct Client || Service Desk 1/SD1/ Help desk || 100% Remote || Contract- Interested?
College degree or equivalent technical study preferred; may accept equivalent work experience. Highly desired.
ServiceNow, Salesforce or similar ticketing system
Service Desk Specialist -100% Remote Work
By TWO95 International, Inc At United States
• Contributes to the department’s knowledge management initiatives.
• Uses the IT Service Management tool to accurately document all incoming interactions and resolutions.
• Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes.
Title : Service Desk Specialist
Duration : 6+ month Contract
• Responds to incoming interactions initiated via phone, email, self-service, or chat.
Service Desk Specialist Jobs
By Sky Solutions At United States
• Contributes to the department’s knowledge management initiatives.
• Uses the IT Service Management tool to accurately document all incoming interactions and resolutions.
• 3+ years of remote IT support experience in a 1000+ decentralized user environment.
• Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes.
• Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products.
• HDI Support Center Analyst or equivalent certification.
Service Desk Specialist I
By STERIS At Mentor, OH, United States
Provides support for facility, remote facility and home based users.
Creates and maintains standard operating procedures and knowledge base articles.
At least one year of experience in an IT technical support position.
Experience in a support call center.
Soft skill proficiency – SKILLED
Telephone etiquette with professional verbal and written communication skills
Service Desk Support Specialist
By Silver Cross Hospital At , , Il

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we ...

Service Support Specialist Jobs
By Evolution At Philadelphia, PA, United States
Manage ad-hoc situations which may occur on shift in appropriate manner to still be able to deliver all products
Strong written and verbal communication skills
An ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authorities
Strong leadership skills followed by a professional and open-minded personality at all times
A keen skill for multi-tasking along with excellent problem-solving skills
Ensuring that all tables are operational without interruptions
Service Desk Support Coordinator
By Booz Allen Hamilton At , Bethesda, Md $52,100 - $119,000 a year
3+ years of experience with IT in a professional work environment
3+ years of experience working with and specializing in printers
Experience with Microsoft Office 365
5+ years of experience with ServiceNow or an equivalent ticketing system
If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
Ability to use professional e-mail and phone etiquette
Service Desk Specialist Jobs
By Blue Cross and Blue Shield of Kansas At Topeka, KS, United States
High school graduate or equivalent is required. Technical classes or certifications preferred.
Must have excellent verbal and written communication, problem solving, telephone courtesy, and human relations skills.
Have a working knowledge of IT infrastructure.
Must successfully earn the Support Analyst or Desktop Technician certification through the Help Desk Institute within 12 months.
Excellent organizational skills and the ability to work independently is required.
Experience in a team based working environment is required.
Service Desk It Support Specialist
By Hanger, Inc. At United States
Perform responsibilities within established SOX and Security compliance criteria
Service Desk/Help Desk experience is preferred.
Strong customer service, communication, and follow-up skills are fundamental to your success in this role.
Service Desk IT Support Specialist - Remote
Contribute positively to our customer service, incident, and request service level agreements
Coordinate escalation and resolution of technical issues with IT teams

Are you looking for a challenging and rewarding role in IT support? We are looking for a Service Desk Support Specialist to join our team and provide exceptional customer service to our clients. You will be responsible for troubleshooting technical issues, providing technical advice, and resolving customer inquiries in a timely manner. If you have a passion for technology and customer service, this could be the perfect job for you!

A Service Desk Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

What is Service Desk Support Specialist Skill Requirements?

• Excellent customer service and communication skills
• Knowledge of computer hardware and software
• Ability to troubleshoot and problem solve
• Knowledge of network systems and protocols
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage time effectively

What is Service Desk Support Specialist Qualifications?

• Bachelor’s degree in computer science, information technology, or related field
• A+ certification or other technical certifications
• Experience with customer service and technical support

What is Service Desk Support Specialist Knowledge?

• Knowledge of computer systems, hardware, and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Service Desk Support Specialist Experience?

• Previous experience in a customer service or technical support role
• Previous experience with computer systems, hardware, and software

What is Service Desk Support Specialist Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Diagnose and troubleshoot technical issues
• Provide technical assistance and support
• Install, configure, and