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Service Desk Expert Support Specialist Jobs

Service Desk Support-$27/Hr
By Trilyon, Inc. At San Francisco, CA, United States
Minimum 3 years of Service Desk experience in a regional role that includes ticket queue management and laptop provisioning.
Must have impeccable customer service skills, with a smile, especially supporting remote users over chat, ticketing, video, or screen-sharing solutions.
Must have fluency of communication skills in English.
Basic knowledge of audio/video troubleshooting and support.
Excellent written and verbal communication skills.
Experience with Okta, Duo or other MFA solutions, Jira, Confluence, Slack, Google Apps, MS Office for Mac and PCs, or Zendesk.
Service Desk Specialist-$27/Hr
By Trilyon, Inc. At San Francisco, CA, United States
Candidates must meet the minimum requirements outlined.
● Must have fluency of communication skills in English.
● Basic knowledge of audio/video troubleshooting and support.
● Excellent written and verbal communication skills.
● Respond to service desk tickets and provide support for reported customer problems, software, and hardware.
● Triage and resolve support requests from internal ticketing and chat systems and escalate higher-level requests appropriately.
Service Desk Specialist Jobs
By Harvard University At , Cambridge, Ma
Knowledge of standard applications, including Microsoft Office suite, email, and calendar management
Supply prompt updates to users, colleagues, and management on the status of outstanding issues
1-2 years of related experience; education may count toward experience
Must be conscious of and adhere to data security and risk management protocols
Superb written and oral communications skills, with excellent attention to detail
Highly skilled in communication etiquette via telephone and email
Service Desk Support Specialist Iii
By SMS Data Products Group, Inc. At Albuquerque, NM, United States
Exceptions may be made for specific individuals with specialized knowledge or skills in
7-10 years of relevant experience
A Bachelor of Arts (BA)/Bachelor of Science (BS) degree or equivalent work experience.
Installation, configuration, maintenance and troubleshooting for all users of the DTRA systems
Maintain a web-based capability for DTRA users to enter, track and escalate Service
Desk tickets, as well as self-service actions (currently using Remedy)
Service Desk Specialist Jobs
By Info Origin Inc. At Columbus, Ohio Metropolitan Area, United States
Microsoft O365, ability to type 40+ WPM, excellent time management
Perfect Opportunity || Direct Client || Service Desk 1/SD1/ Help desk || 100% Remote || Contract- Interested?
College degree or equivalent technical study preferred; may accept equivalent work experience. Highly desired.
ServiceNow, Salesforce or similar ticketing system
Service Desk Specialist Jobs
By Sky Solutions At United States
• Contributes to the department’s knowledge management initiatives.
• Uses the IT Service Management tool to accurately document all incoming interactions and resolutions.
• 3+ years of remote IT support experience in a 1000+ decentralized user environment.
• Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes.
• Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products.
• HDI Support Center Analyst or equivalent certification.
Service Desk Support Specialist
By Silver Cross Hospital At , , Il

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we ...

Service Support Specialist Jobs
By Evolution At Philadelphia, PA, United States
Manage ad-hoc situations which may occur on shift in appropriate manner to still be able to deliver all products
Strong written and verbal communication skills
An ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authorities
Strong leadership skills followed by a professional and open-minded personality at all times
A keen skill for multi-tasking along with excellent problem-solving skills
Ensuring that all tables are operational without interruptions
Service Desk Specialist Jobs
By Blue Cross and Blue Shield of Kansas At Topeka, KS, United States
High school graduate or equivalent is required. Technical classes or certifications preferred.
Must have excellent verbal and written communication, problem solving, telephone courtesy, and human relations skills.
Have a working knowledge of IT infrastructure.
Must successfully earn the Support Analyst or Desktop Technician certification through the Help Desk Institute within 12 months.
Excellent organizational skills and the ability to work independently is required.
Experience in a team based working environment is required.
Service Desk It Support Specialist
By Hanger, Inc. At United States
Perform responsibilities within established SOX and Security compliance criteria
Service Desk/Help Desk experience is preferred.
Strong customer service, communication, and follow-up skills are fundamental to your success in this role.
Service Desk IT Support Specialist - Remote
Contribute positively to our customer service, incident, and request service level agreements
Coordinate escalation and resolution of technical issues with IT teams
Service Desk Specialist Grade 13
By Fulton County, GA At , , Ga $36,733 - $55,099 a year
Specific Knowledge, Skills, or Abilities:
Specific License or Certification Required:
Equipment, Machinery, Tools, and Materials Utilization:
I.t. Service Desk Specialist
By San Antonio Regional Hospital At , Upland, 91786, Ca $22.83 - $34.25 an hour

Overview: JOB SUMMARY Focus of this position is on managing the service issues reported to the Information Technology (IT) Department. Responsible for all aspects of IT Customer Support using ...

Systems Service Desk Specialist
By INFOLOB Global, Inc. At Fort Washington, PA, United States
Our client is looking for a Systems Service Desk Specialist with the following skills and responsibilities.
Customer Service skills are a must.
Position: Systems Service Desk Specialist
Rate: $ Open/Hour on W2
Will be answering calls and IM chats for IT support for Client’s Employees.
Able to work independently or know when to reach out for assistance.
Service Desk Specialist Jobs
By GCB Services At Maitland, FL, United States
Technology Requirements (I.E Programs, systems, etc) - Proficient with Microsoft Office apps. Familiarity with Voice troubleshooting.
Preferred background/prior work experience? - Previous Cell phone network experience is a plus.
Previous T-Mobile Network experience is desired.
Does this resource require US citizenship?YesIs driving a requirement for this assignment?No
• High school diploma or equivalent
• U.S. Citizenship (without dual citizenship)

Are you looking for an exciting opportunity to use your technical expertise to provide exceptional customer service? We are looking for a Service Desk Expert Support Specialist to join our team and provide top-notch support to our customers. You will be responsible for troubleshooting technical issues, providing solutions, and delivering excellent customer service. If you have a passion for technology and a commitment to providing excellent customer service, this is the job for you!

Overview A Service Desk Expert Support Specialist is responsible for providing technical support to customers, troubleshooting technical issues, and resolving customer inquiries. They are the first point of contact for customers and are expected to provide a high level of customer service. Detailed Job Description A Service Desk Expert Support Specialist is responsible for providing technical support to customers, troubleshooting technical issues, and resolving customer inquiries. They are the first point of contact for customers and are expected to provide a high level of customer service. They must be able to quickly assess customer needs and provide solutions in a timely manner. They must also be able to document customer interactions and provide feedback to management. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Knowledge of computer hardware and software
• Knowledge of network systems
• Ability to troubleshoot technical issues
• Ability to work independently and as part of a team
• Ability to multi-task
• Ability to work under pressure
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 2+ years of experience in a customer service or technical support role
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles and practices
• Ability to troubleshoot technical issues
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles and practices
• Ability to troubleshoot technical issues
Job Experience
• 2+ years of experience in a customer service or technical support role
• Experience working in a fast-paced environment
• Experience working with customers to resolve technical issues
Job Responsibilities
• Provide technical support to customers
• Troubleshoot technical issues
• Respond to customer inquiries in a timely manner
• Document customer interactions
• Provide feedback to management
• Maintain customer service standards
• Assist with training new employees