Service Coordinator Jobs

PBS Biotech, Inc. is a fast-growing private company based in Camarillo, CA that manufactures and sells the most advanced single-use bioreactors for the biopharmaceutical market. We are seeking a highly motivated Field Service Coordinator to help schedule, assign, and close field service activities for PBS bioreactors worldwide. The ideal candidate should be able to work and thrive in a fast-paced, collaborative environment while managing the dynamic, complex logistics of scheduled maintenance and repair service activities with our field service engineers (FSEs).

Primary Responsibilities

· Manage the PBS field service database, entering new service tickets upon order receipt and updating existing tickets.

· Coordinate scheduling of open services with clients, and proactively reach out to clients to enlist in future scheduled services as applicable.

· Assign services to trained FSEs with guidance from the Head of Applications/ Service Engineering.

· Coordinate shipment of tools and parts required for service to the client’s site, as well as the return of tools and unused parts after service.

· Verify completion of pertinent post-service activities for ticket closure, following up with the lead FSE on the service as needed.

· Assess and provide necessary feedback to improve the field service process.

Minimum Qualifications

Knowledge/ Experience

· Bachelor’s degree in Business, Communications, or a related field.

· 2+ years of industry work experience as a coordinator, scheduler, or customer service role.

· Familiarity with electromechanical products and/or the biopharmaceutical industry would be a plus.

Skills/ Abilities Pertinent to This Position

• Excellent written and verbal communication skills in English.
• Ability to work independently and collaboratively within a multi-functional team.
• Strong organizational skills, with the ability to handle complex, competing requests and client demands.
• Attention to detail, in written and verbal communication.
• Positive attitude and superb interpersonal skills, with the ability to establish quick rapport with new people.