Service Center Administrative Assistant

Overview

As a Service Center Administrative Assistant, you will be responsible for high level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions, but Spend more than 5% of the time performing the high level tasks listed below for the Service Center Manager. The SC Administrative Assistant may also perform some of the duties assigned to SC Admin Specialists I, II or III; however, the duties below comprise the majority (the highest percentage when compared to other duties) of daily work.

Responsibilities

Make follow-up calls to customers as requested. Maintain appointment schedule. Maintain a list of sales leads. Facilitate the resolution of customer complaints in the absence of leadership. Address associate concerns and resolve as appropriate. Facilitate smaller operations review meetings. Perform special research projects and compile statistical data and reports when necessary. Provide general Human Resources assistance for Service Center associates. Answer associate questions or refer to the appropriate Support Center personnel. Conduct benefits orientation for new associates when the Account Managers or Operations Leadership is unavailable. Locate and attach appropriate files to correspondence. Receive visitors. Maintain office supply inventory. Maintain confidential files. Maintain appointment calendar(s). Arrange travel schedule and reservations. Assist with preparation for Individualized Quality (IQ) Workgroup meetings. Record minutes of staff meetings. Complete a multitude of clerical tasks that are required to effectively perform the above job duties (opening and sorting mail, answering the phone, typing correspondence, etc.).

Qualifications

For this role, you will need to have a High School Diploma or GED, 1 year of administrative/office experience or 1 year of Less Than Truckload (LTL) industry experience. We would prefer for you to have 2 years of administrative experience as well as previous experience in the trucking industry.