Relief Call Center Dietetic Assistant (Newark, Ca) (Multiple Openings)

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

Rotating - 08 Hour (United States of America)

**** We pay starting at $28.55 / hour for Relief Call Center Dietetic Assistant roles**
Located in the heart of Silicon Valley, Stanford Health Care’s (SHC) mission is to heal humanity through science and compassion, one patient at a time. Hospitality Services and the Sustainability Program Office interact daily with patients, staff, and visitors, creating significant opportunities for impacting and enhancing the patient and employee experience. Food Services supplies nutritious meals to support healing and wellness; Environmental Services (EVS) is responsible for general aesthetics and cleaning, and is essential in Infection Prevention; Patient Transport moves patients through the hospital to support their clinical care; Facility Management (FM) provides facility support & maintenance for the environment of care; and the Sustainability Program Office promotes the health and well-being of the people and communities we serve while safeguarding the environment for future generations.

Education Qualifications

• High school diploma, or GED equivalent

Experience Qualifications

• One (1) or more years of customer service, food service, and/or call-center experience.

Required Knowledge, Skills and Abilities

• Strong interpersonal and customer service skills and ability to providing outstanding service at all times.
• Good problem-solving skills and negotiation skills to work with patients in selecting meals that meet the guidelines of their diet order.
• Basic computer skills and ability to quickly learn and become proficient in the use of menu ordering software.
• A practical knowledge of nutrition and medical terminology is desirable.
• Ability to learn and work within established standards, policies and procedures affecting assigned work.
• Ability to read and write and follow oral and written instructions.
• Ability to communicate clearly, both verbally and in writing, and be understood by individuals of various ages.
• Ability to answer telephones courteously.
• Skilled in the use of the office equipment including (but not limited to): computers, calculators, telephones (including hands-free headset), fax machines, answering machines, and photocopy machines.
• Ability to maintain confidentiality and abide by all acceptablestandards in safeguarding information to respect and protect patient privacy.
• Ability to make sound judgments and decisions, problem solve as needed and maintain composure in stressful situations.

These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Coordinate for Me: Own the complexity of my care through coordination
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Know Me: Anticipate my needs and status to deliver effective care

#LI-MH1

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $28.55 - $32.17 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.