Senior Vice President, Member Relations

About Us

If you are passionate about the ability of American business to improve lives, solve problems, and strengthen society, the U.S. Chamber of Commerce is the place for you. As the world’s largest business organization, we believe in building a future that gives everyone the opportunity to pursue a better tomorrow. We make it our job today–and every day–to build the strongest relationships possible among the American people, business leaders, and elected officials in Washington, D.C., state capitals, and countries around the globe. For them and the businesses we represent, the U.S. Chamber is a trusted advocate and partner.

We are driven by the pursuit of innovation and partnership and hold ourselves to the highest standards. Our commitment to our members is matched only by our commitment to our employees. As part of our team, we will support your long-term career development while delivering relevant learning opportunities. We will empower you to lead, develop deep expertise, and find new approaches to solving the toughest challenges.

Position Summary

The Chamber seeks a senior membership and fundraising executive to oversee member engagement, retention, and growth for the Chamber’s top corporate members, representing multinational companies across industries and categories. The SVP will lead a large team with responsibility for managing day-to-day C-Suite relationships, leading renewals, and identifying and cultivating new revenue opportunities. The ideal candidate will be a gifted team leader and coach, with demonstrated experience leading revenue teams. The SVP will demonstrate strong relationship management skills and have deep experience and expertise in partnering directly with C-Suite executives to understand goals and deliver opportunities.

Responsibilities

• Key member of the Chief Relationship Officer’s (CRO) management team.
• Partner with the Chamber’s new business team to proactively identify new prospective members within portfolio’s industries, ensure new members are on-boarded smoothly and impactfully, and contribute to new business proposals and pitches.
• Work creatively and collaboratively with policy expert colleagues to constantly identify new areas of interest for members throughout the Chamber’s advocacy offerings, deliver contracted benefits, deepen overall engagement, and unlock additional areas of investment.
• Meet or exceed annual team revenue and retention goals; lead the development and implementation of an integrated and strategic revenue plan to grow existing accounts.
• Lead the Chamber’s membership engagement team, guiding the team’s strategy and engagement with member accounts and leveraging industry expertise and intelligence to share insights and deliver results.
• Work closely with finance and operations colleagues on revenue forecasting, renewal planning, invoicing, and engagement tracking, using the Salesforce platform and other tools.
• Personally manage the Chamber’s most significant corporate accounts, working closely with C-Suite decision-makers and senior-most government affairs leaders at top global corporations.
• Serve as a senior change agent in support of organizational transformation initiatives, developing strategy, architecting metrics, and implementing new processes.

Requirements

• Superior relationship management experience and sales skills; strongest client service ethic.
• Bachelor’s degree and 15+ years’ experience in planning and executing the revenue strategy, vision, and growth plan in a fundraising/sales or member/client relations role.
• Deep intellectual curiosity and a passion for policy, with an ability to unpack complex topics to turn them into digestible, compelling sales opportunities.
• Strongest presentation and persuasion skills; confidence when conversing with of C-Suite leaders from large corporations in a business development capacity.
• A growth and learning mindset characterized by openness to challenging assumptions at the organization and personal levels.
• Excellent written communications skills, a passion for details, and an obsession with accuracy.
• Ability to effectively articulate the Chamber value proposition to our members, with an interest in politics and policy and a deep appreciation for the contribution that the Chamber makes to the business community at large.
• A seasoned and impassioned coach with deep experience guiding revenue teams; experience managing teams in a transitionary phase, a plus.
• Data-driven approach to utilizing a CRM, such as Salesforce, to track progress, identify trends, and grow engagement.
• Past work experience in professional services, political fundraising, membership organization, government affairs, communications agency, or media company, preferred; direct revenue responsibility, required.
• Strong techniques around guiding sales messaging with diplomacy, tact, and sensitivity for a range of audiences; organizational and business savvy.

We recruit, employ, train, compensate, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, status as a protected veteran, genetic information, or any other characteristic protected by federal, state, or local law. Our talent acquisition and employment policies are inclusive. We respect both the spirit and letter of the laws of equal employment opportunity.