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Senior Product Manager - Post Call
Company | Cresta |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-30 |
Posted at | 8 months ago |
Interested in defining how AI shapes the future of work? Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster and 10x better. Cresta is focused on using AI to help the workforce, not replace them. Cresta uses our patented Expertise AI to uncover expert insights from every conversation and put those insights into action with real-time coaching during customer conversations.
- Demonstrate functionality of completed products to internal team members and other stakeholders
- Manage cross-functional team communication with business, design and engineering to prioritize, design, and define product functionality
- Ability to communicate product ideas, requirements and business plans to all levels of the organization
- Prioritize product investments to meet strategic product and business goals
- Own the full product life cycle from strategic planning to tactical activities including the definition and tracking of key business metrics
- Write clear and actionable product requirements
- Develop deep empathy for and understand the needs of a range of user personas (buyer, various users), leveraging primary and secondary research as needed. We work with enterprises and at our scale qualitative hands-on experience is as important as quantitative metrics
- Support Go-to-market and Sales teams as a subject matter expert for the Application product and help to develop appropriate training materials and collateral (really great opportunity to get involved with Product Marketing and Training)
- 6+ years of experience as a product manager / Sr. product manager or a product owner in enterprise saas software
- Blend of analytical skills and user empathy, with the ability to drive product decisions that incorporate quantitative and qualitative insight
- Strong leadership and collaboration abilities, with a track record of working effectively in cross-functional teams.
- Proven track record in one or more of the following is considered a very strong plus: Understanding of the needs of enterprise contact center agents and supervisors; building applications that allow users to derive insights by visualizing data at scale; developing and personalizing coaching plans; applying NLP to solve enterprise grade business problems
- Experience in agile discovery methodology working with UX design and engineering to prototype, and iteratively refine product concepts resulting in prioritized, clearly defined requirements
- Excellent communication and presentation skills, with the ability to articulate complex ideas and concepts to both technical and non-technical stakeholders.
- Self-motivated and able to work independently, managing multiple priorities and meeting deadlines in a fast-paced environment.
- Detail-oriented with a focus on delivering high-quality products that meet or exceed customer expectations.
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