Senior Product Designer - Search & Discovery

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

WHAT YOU'LL DO IN THIS ROLE

Welcome to Product Design at DICK’S Sporting Goods, where we specialize in delivering retail excellence along every aspect of the customer journey driven through Technology. Our mission focuses on crafting intuitive, easy-to-use products that span across our business. We are looking for a new team member who can enable human-centered practices that inspire, innovate, and deliver elevated experiences for our customers and products.

Millions of Athletes come to Dick’s Sporting Goods every day, exploring, finding and discovering new training and gear that will inspire them and help them achieve their goals on the field, trail, court, studio and anywhere they pursue their passions.

As the Senior Product Designer of the eCommerce Search & Discovery team, you will help to drive the overall design strategy towards a more thoughtful and engaging experience for searching, finding and learning about the products Athletes seek. From the journey of Athletes, with varying experience-levels and preferences, and our breadth of categories and sports we serve, the eCommerce product experience is where Dick’s Sporting Goods can bring trusted expertise and inspired storytelling to life online.

In this highly visible role, you will work with team members within the Search & Discovery group, as well as other teams representing the complete eCommerce journey online and in app. Additionally, you will partner with teams from our Marketing and Loyalty domains within DSG Tech, not to mention close collaboration with partners leading Personalization and our eCommerce business.

A successful candidate will demonstrate understanding of eCommerce capabilities and experiences, be a self-starter, an end-to-end service and experience maker, with strong visual design and design system foundations. If this sounds like you, your next role may be at DSG Tech, delivering technology and experiences as a trusted outfitter for Athletes on any journey.

As a Senior Product Designer, you work closely with other product designers, product managers and software engineers to deliver product experiences rooted in human-centered principles that support strategic priorities. You are an active participant and expert facilitator in the organization and delivery of high-quality products enabled through a lean product development process including:

Team Forming
As part of a balanced team, you invest in learning and collaborating with product managers, software engineering, and business partners. Team forming is an important aspect of aligning on your purpose, key strengths, agreements, and ceremonies.

Human-Centered Advocate – expanding teammate understanding and application of human-centered design, stakeholder exposure and involvement to critical HCD activities, and finding creative ways to influence HCD outside of a singular product team

Evidence & Risk – avoiding extensive research practices through design maturity; understanding that the nature of the evidence needed will parallel the nature of the risk presented to the customer and/or the business

Discovery
Your process is rooted in problem solving frameworks, where you leverage mixed-methods research to support identification and understanding of users (and systems), journeys, and top problems.

Experimentation
Learning is a critical part of your team culture, which allows you to create ways to validate the effectiveness of the experience pre-launch through experimentation, prototype testing, A/B testing, usability testing, and so forth.

Data-Driven – leveraging mixed methods data insights to drive decision making

Development
This is where everything comes together as your team commits to delivering an end-to-end experience. Product designers leverage Homefield, our in-house design system, to communicate and pair with software engineers throughout the development process.

Feedback
You relentlessly seek feedback from users through various channels, while understanding how to aggregate and activate this feedback in meaningful ways within your team.

Leadership
You are beginning to expand your influence outside of the team, actively coaching and providing mentorship to more junior product designers. You are also working closely with your manager regarding your leadership path to explore opportunities in people management across multiple products or expertise in product design applied to the practice and portfolios.

This is a fully remote position.

This role is not eligible for immigration sponsorship.

Job Duties & Responsibilities

Leadership – How you expand your influence through strategy, decision making, coaching, and management

The Senior Product Designer supports one or more product teams with a focus on learning and growing skills related to leadership and strategy. Supporting mid-to-high complexity product teams, the Senior Product Designer is responsible for:

• Actively coaching and mentoring other product designers and cross-functional peers

Strategy – How you understand and plan within a product team that solves customer problems and drives market impact

The Senior Product Designer supports one or more product teams with a focus on learning and growing skills related to leadership and strategy. Supporting mid-to-high complexity product teams, the Senior Product Designer is responsible for:

• Translating stakeholder knowledge into inputs to discovery
• Effectively explaining 'why' discovery / experimentation are needed
• Defining the discovery strategy in support of the product domain
• Using evidence-based influencing skills
• Conducting stakeholder identification workshops and create stakeholder map by product
• Facilitating stakeholder engagement and interactions for HCD enablement
• Improving business proficiency through partnership with stakeholders

Execution – How you support and provide oversight to the design and delivery of solutions to our customers

The Senior Product Designer supports one or more product teams with a focus on learning and growing skills related to leadership and strategy. Supporting mid-to-high complexity product teams, the Senior Product Designer is responsible for:

• Monitoring metrics to understand usage trends
• Conducting research discovery to define problems
• Identifying the right problems using problem discovery frameworks
• Gathering feedback to inform behavioral trends
• Identifying patterns in data and build expanded research models in partnership with Product Management
• Building discovery objectives and goals in collaboration with key stakeholders
• Understanding the macro-level journey of the product and cross-team dependencies
• Applying mixed methods research practices
• Storytelling enthusiast and design-thinking influencer
• Improving data proficiency through partnership with the D&A team
• Building partnerships with internal research teams (Athlete Insights, Data & Analytics, etc.)
• Participating in sprint planning to support research / design / development
• Prioritizing problems to be solved
• Testing and learning through lean experimentation
• Leveraging Homefield to create UI designs
• Following industry trends and retail concepts that can inspire innovative product thinking
• Combining quantitative + qualitative data to tell the story of the product
• Demonstrating a customer-centric view into developing great product experiences and the ability to advocate on a customer's behalf
• Utilizing visual design principles applied to UI design

WHAT WE'RE LOOKING FOR:

• Curious attitude and desire to learn
• A lean product mindset rooted in experimentation
• Ability to influence cross-functional teams without formal authority
• Advanced level use of problem-solving frameworks (must be able to demonstrate)
• Knowledge of lean product management
• Strong deductive reasoning skills
• Understanding of software development lifecycle
• Strong written and verbal communication skills
• Effective facilitation, relationship building and collaboration skills to drive alignment across organizational peers and stakeholder groups
• Customer-centric view into developing great product experiences and the ability to advocate on a customer's behalf
• Experience with generative research methods
• Advanced understanding of Product Design
• Ability to balance business objectives & customer needs
• Ability to know when to pivot or persevere based on data and learnings
• Demonstrated success defining & launching complex products
• Success in defining a cohesive research strategy
• Portfolio of work, demonstrating a human-centered design process

Targeted Pay Range: $95,100 – $158,800

• Success in defining a cohesive research strategy
• Ability to know when to pivot or persevere based on data and learnings
• Understanding of software development lifecycle
• Demonstrated success defining & launching complex products
• Knowledge of lean product management
• Advanced understanding of Product Design
• Ability to balance business objectives & customer needs
• Strong written and verbal communication skills
• Effective facilitation, relationship building and collaboration skills to drive alignment across organizational peers and stakeholder groups
• Portfolio of work, demonstrating a human-centered design process
• Curious attitude and desire to learn
• Customer-centric view into developing great product experiences and the ability to advocate on a customer's behalf
• Ability to influence cross-functional teams without formal authority
• Advanced level use of problem-solving frameworks (must be able to demonstrate)
• Experience with generative research methods
• A lean product mindset rooted in experimentation
• Strong deductive reasoning skills