Senior People Tech & Services Analyst (Servicenow Hrsd)

Why PlayStation?
PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.
HR is embarking on a journey to transform the employee experience. We have an amazing opportunity for a driven ServiceNow HR Service Delivery (HRSD) Product Owner to join the People Technology and Services team! The Product Owner will play a critical role in creating a vision and defining requirements for the platform. In this role, you will serve as a strong thought partner to the HR Operations and HR Center of Excellence teams to provide global process excellence and technology solutions.
Responsibilities:

• Derive insight from data and using it to transform business and/or operations.
• Coordinate project activities as appropriate; ensure deliverables are completed on time and within budget. Guide and monitor work performance.
• Create system documentation and SOP/Quick Reference Guide for training.
• Manage projects and enhancement backlog; regularly prioritize projects and enhancements based on business needs; collaborate with internal partners to ensure optimal design and delivery of solutions.
• Define and obtain customer agreement for product definition and delivery approach.
• Effectively communicate with team members, partners, senior management, and contacts. Communicate project status to identified partners through routine status reports and meetings.
• Perform vendor management activities including contract management and critical issues; where appropriate, coordinate vendor activities to ensure project success.
• Initiate and maintain issues logs, taking responsibility for identifying and coordinating resolution of all technical and business issues. Manage and resolve production issues.
• Collaborate with IT and HR on implementations and release management; understand status, risks and dependencies, and provide recommendations on new functionalities. Recommend the nature and scope of present and future features by reviewing specifications and requirements with customers.
• Partner closely with HR to develop the ServiceNow HRSD product vision and strategy; responsible for managing the product roadmap to ensure the technical and business priorities are fully aligned.
• Lead system implementation projects. Responsibilities include leading discovery meetings, creating user stories and workflow diagrams, gathering and documenting requirements, configurations, leading prototype review sessions, testing, deployment and training; provide recommendations on post launch support model. Act as Business Analyst to translate business requirements to system requirements.

Qualifications:

• Demonstrated experience in gathering and transforming product requirements into an actionable, transparent product roadmap.
• Experience working in a global company is preferred.
• General consulting skills, strong analytical skills, attention to detail, adaptability, demonstrated initiative.
• Excellent oral and written communication skills; demonstrated ability to effectively establish and maintain working relationships with a diverse base of audience at all levels.
• Demonstrated ability to collaborate in a fast-moving, team environment with prominent ambiguity and complexity.
• Hands-on configurations experience with the ServiceNow HR Service Delivery platform required, including case management, knowledge base management and portal management required.
• 8+ years of professional experience in product management or technology implementations.
• Experience working and negotiating with external vendors.
• At least 1 full cycle ServiceNow HR Service Delivery implementation required.
• Demonstrated analytical and problem solving skills in managing abstract business problems.
• Experience with Agile methodology, design thinking or product management standard processes.
• Experience with HCM and related integrations preferred.
• Ability to work in teams and work independently with minimum supervision.

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.
The estimated base pay range for this role is listed below.
$130,600 — $196,000 USD
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.