Senior Manager - Global Aftersales Demand Planning

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis.
Customer Care and Aftersales (CCA) Global Demand Planning Senior Manager
Key Responsibilities:
Reports through the GM Global Aftersales Operations General Director and in a dotted line to the Director of Inventory Management and is responsible/accountable for:

• Leads an interdisciplinary team in charge of developing a new Global Demand Planning and Forecasting strategy to increase revenue generation, global inventory efficiency and customer experience by improving parts demand accuracy.
• Develops the strategy (short, mid and long-term) and drive the execution to implement the COE for Forecasting Global Demand. Including reviews and follow-up that ensures plan is implemented as agreed.
• As the Subject Matter Expert of Demand Planning in CCA, reports and discusses all Demand planning related issues with Senior Leadership across GM.
• Oversee strategy for all part demand in NA such as CCA dealers, direct accounts, national accounts, and programs such as GM Defense, Cruise, Brightdrop, GM Premium Imports, etc.
• Stay current on company-wide and industry standard methodologies and trends. Identify and implement technologies and processes to model market demand and translate them into actionable data for the supply chain, purchasing, sales, warehousing and finance teams.
• Responsible to define key metrics and meet targets related to demand planning such as parts purchase accuracy, 1 percentual point improvement in accuracy could save up to $2.2M USD (inventory and expense related) based on GMNA benchmark & Mis dependent.
• Leads and promotes cultural change in CCA to have a demand-planning mindset
• Collaborates closely with internal and external partners to ensure the appropriate objectives and priorities set and accomplish according to GM’s culture.
• Responsible to take wide-reaching business decisions based on solid analysis of facts and data. Must be able to present and explain decisions to Senior Leadership. Make decisions (align demand strategies with Purchase, Supply, Warehouse, Product, Sales & Finance teams, layoff of employees, reaccommodate direct reporting departments, etc.).
• Bring in innovation on demand improvements like Demand Sensing, Demand Smoothing and SKU level forecast variation.
• Provides strategic direction within Parts Demand Planning, Forecasting and Fulfillment areas.

Competencies:

• Collaboration and influencing - The demand planning organization leader requires high level of influencing and collaboration as she/he will work with all CCA, as well as other GM business units and groups as GM Defense, Brightdrop or Cruise.
• Change leadership – Build a culture of change by transforming and aligning. CCA is creating a part demand planning culture. So, the new leader will need to transform and align the organization into the new direction and should be able to communicate a compelling case for change.
• Strategic orientation – Make sense of complex data, CCA’s has more than 1M part numbers / SKU’s in inventory and the position will be managing multiple countries. The candidate will require to make understand complex concepts and transform them into simple and powerful strategies.
• Market Knowledge – Know competitors, suppliers of demand planning services, modeling and systems.

Additional
Qualifications:

• Must be willing to travel 10% Domestically
• Demonstrated ability developing key performance indicators and presenting to senior leadership
• Significant experience in understand Supplier Planning parameters (Sales, Order input, Inventory Policies, and distribution layout)
• Bachelor's degree (Preferred in Engineering, Data Science, or Business
• 7- 10 years in Demand planning, Forecasting, Sales and Operations Planning (S&OP) (Required)

Compensation:

• The expected base compensation for this role is: ($159,472 - $244,254). Actual base compensation within the identified range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits:

• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

, #gmremote
This is a remote position, the selected candidate can reside and perform the work from anywhere within the United States.
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Benefits Overview
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:

• Discount on GM vehicles for you, your family and friends.
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Tuition assistance and student loan refinancing;
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;

Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
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