Senior Growth Analyst Jobs

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About The Team

Dialpad’s Data Analysts bring together business expertise and advanced analytics skills to enable business teams to identify improvement opportunities that translate into new opportunities and experiments. In this role, you’ll combine research, data science, data storytelling and experimental design (i.e A/B Testing) to create insights that contribute to the business team’s decision making process.

Your Role

As a Senior Growth Data Analyst, you'll work closely with the Growth Team, to develop reporting and forecasting frameworks and to perform exploratory data analysis to understand the drivers of user behavior in the signup and the product. You’ll be instrumental in creating predictive models for expansion, adoption, and churn in diverse scenarios (e.g cross-sell models, adoption models, churn models, etc.). In short, you’ll be tasked to develop creative solutions to challenging problems, and effectively communicate your findings to the business.

What You’ll Do

• Own the advanced analytics roadmap to support product-led growth initiatives.
• Partner with Product Managers to design experiments and monitor the impacts on existing KPIs.
• Support the development of the growth roadmap through data analysis of user cohorts as they progress through acquisition, activation, engagement, and retention.
• Run ad-hoc cohort analysis to identify patterns in product usage and feature adoption.
• Develop data frameworks and KPIs to measure account and user activation, engagement, retention, and expansion.
• Make recommendations on product flow improvements based on the findings from running exploratory data analysis and experiments
• Develop and optimize the Growth team’s forecasting models.

Skills You’ll Bring

• Fluent in SQL (i.e able to join data from multiple sources to create a dataset that can then be assessed)
• Fluent with data and visualization technologies
• Familiar with Python in building predictive models
• Experience using user behavior analytics tools such as Amplitude or Mixpanel for at least 2 years
• 6+ years of experience as Data Analyst or relevant position
• Experience with descriptive and inferential statistics (ie You are able to tell stories from data and perform statistical tests)

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged.

Compensation And Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.