Senior Assistant Director Of Loans

Position Number: 001136

Department: Enrollment Management (Adm)

Employment Type: Permanent - Full-time

Months Per Year: 12

Essential Duties And Responsibilities

The Senior Assistant Director serves under the general supervision of the Senior Associate Director for Compliance and Operations. This position monitors compliance for all loan programs, oversees the completion of monthly federal and private loan reconciliations, ensures the delivery of loans are timely, conducts internal audits and reviews, provides ongoing staff development and training related to federal, state, and institutional regulations/policies. The Senior Assistant Director will provide excellent quality customer service, consistency of information, and support outreach efforts to all university stakeholders and the community at large.

The major responsibility of the Senior Assistant Director is to assist and manage a team of 3 direct reports for the processing of federal, private, and institutional loan programs. This position will be responsible for providing information and training on financial aid policies and procedures to prospective students, parents and staff.

Minimum Experience / Education

• Must be flexible and able to adapt to demanding circumstances while fostering and maintaining a high level of customer service and total quality management.
• Bachelor’s degree required. Minimum of 3-7 years of progressively responsible work experience in financial aid, including the use of automated financial aid systems, preferably Ellucian Banner.
• Willingness to be part of a flexible work schedule that requires evening hours and occasional weekend duties.
• Working knowledge of federal and state regulations governing financial aid.
• Excellent written, interpersonal communication, organizational and analytical skills.
• Strong administrative background including a minimum of 1 year of supervisory experience.
• Ability to work in an ever-changing environment and effectively manage multiple projects simultaneously.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access) and other relevant computer-based programs.
• Proven customer service skills and enthusiasm for providing exceptional service to all.

Preferred Education Skills And Experience

Master’s degree preferred. Other necessary skills include:

• Considerable knowledge of automated systems, both mainframe, and PC based. Ellucian Banner experience is highly preferred.
• Sound leadership, analytical and organizational skills
• Ability to exercise sound judgment and discretion in applying and interpreting policies, procedures, and regulations.
• Excellent communication skills with the ability to express position and procedures clearly and concisely in oral and written form.
• Thorough knowledge of rules and regulations governing state and federal student aid programs.
• Ability to establish and maintain effective working relationships with other staff members, campus departments, outside agencies, and students/families.