Security Supervisor Jobs

El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest.

We are seeking a Security Supervisor to actively participate in the day-to-day security operations of the property to ensure the safety and security of all guests, personnel and property. This individual will report to the Director of Security (HSSE). The bulk of hotel security’s day is filled with patrolling hotel grounds, parking lots, lobby, restaurant, and hallways. We provide a sense of security to both hotel staff and guests simply by being present. Hotel security are assigned to monitor the hotel via security cameras.

MAIN DUTIES AND RESPONSIBILITIES:

• Access control (lock and unlock) the entry doors and gates on grounds
• Manages the maintenance of the handheld radio system
• Use utilities and resources in a responsible manner to control wastage
• Investigate Disturbances - Hotel security must be on call anytime during their shift to investigate disturbances reported by hotel staff and guests. This can include things like excess noise coming from a guest’s room or reports of suspicious people prowling the parking lot
• Manages the maintenance of the CCTV camera system
• Demonstrate and be a role model of Belmond’s core values of Care, Confidence, Curiosity and Community
• Inspect all fire life safety equipment to ensure in working order.
• Maintain Order - Hotel security is often expected to maintain order among the different groups of guests
• Manages the incident reporting system (ALICE)
• Manages the payroll for the security officers and shuttle drivers using the ADP program
• Creates the weekly schedules for the security officers and shuttle drivers using the OnTrack program
• Emergency and incident response
• The liaison to the local police and fire departments
• Manages the maintenance, insurance, and registrations of the resort’s fleet of vehicles
• The liaison to the local health departments
• Conducts the annual corporate safety audit in conjunction with affected department heads
• Report to Management -Hotel security is responsible for reporting all suspicious activity to their supervisors or hotel management. Usually, hotel security should report current events in real time through their radio and document events that have already been resolved
• Escort People In/Out of the Hotel - Hotel security is also responsible for escorting guests and hotel staff to and from the hotel. If valet parking is unavailable late at night, hotel security may escort guests and staff to protect them. Additionally, hotel security may need to escort belligerent guests off hotel property
• Report’s crisis and major incidents to the corporate head of HSSE
• Manages the access control programs and systems. (Key distributions and lock interrogations)
• Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately
• Manages / maintains the resorts service crunch, emergency alert, resort evacuation, department head and executive group chats.
• Attend learning and development courses and complete eLearning modules, as required
• Manage the hotels lost and found program.
• Communicate relevant information to the department, your line manager and across departments, as appropriate

Requirements

Must be skilled problem solvers with great attention to detail. Excellent personal presentation and interpersonal skills are required for contact with guests, local law enforcement and other authorities. Must be able to stand for up to 8hrs per shift and lift up to 25lbs. Must have at least one year of supervisory experience in a luxury hotel setting is required.

Benefits

El Encanto offers a full array of benefits, including medical, dental and vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending.

The Company offers paid time off, sick pay, a 401(k) program with Company matching, and an employee assistance program. Team members enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.

The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.