Warehouse Supervisor Jobs

We Ship Express is looking for an experienced Warehouse Supervisor to support our Napa, California facility!
Who We Are
We Ship Express is an industry leading e-commerce specialized logistics company with over 20 years of compliance and shipping experience. Our all-hands-on deck team is dedicated to providing a reliable and efficient delivery experience. An entrepreneurial spirit with a commitment to our partners is the foundation of our culture and guides our vision. We Ship Express is rapidly growing our core business and expanding into new verticals and delivery systems.
Who You Are

• A strong leader who leads in a fashion others want to follow
• Solution focused, and always looking for ways to improve processes and operations
• Always looking to learn and grow from the challenges that cross your path
• Driven, self-motivated and able to think and operate independently

What We Offer

• Flexible Spending (FSA) and Health Savings (HSA) Accounts
• Coaching and mentoring to take your career to the next level
• Benefits package includes Medical, Dental, and Vision
• Optional Life and AD&D, Disability, Critical Illness, Accident, Hospital Indemnity, Identity Protection, Pet Insurance, and Legal Services
• Hiring Range of $65,000 - $75,000 per year. Exact compensation may vary based on skills and experience
• Paid time off including sick days and floating holidays
• Bonus eligible
• Opportunity to join a growing industry and company
• 401K retirement plan with company match

Job Summary: The Warehouse Supervisor directs the activities of warehouse personnel involved in the order fulfillment process. In addition, the Fulfillment Supervisor is tasked with maintaining regular customer contact, anticipating needs, providing regular status reports to our customers, and responding to customer requests and inquiries in a professional and friendly manner. The position should be adept at understanding customer concerns, consulting and coordinating internal resources, and providing timely resolutions to meet the needs of the customers.
Job Responsibilities

• Ensures the warehouse is always well organized, clean, and safe. Maintains safety programs and all required safety training for the crew.
• Coordinates with the warehouse manager to manage personnel issues including but not limited to time off approvals, timecard approval, daily and weekly overtime, hiring, and training.
• Performs other related duties as assigned by management, which may include tasks, duties, and project assignments outside of Fulfillment or Operations, in order to meet customer needs and the overall success of our Company.
• Acts as the go-to and point of contact for all customer inquiries relating to the facility’s fulfillment operations; prepares daily recap of customer’s account status and presents to customer and/or to the account Customer Success Partner (CSP) via phone or email.
• Resolves warehouse-related issues with representatives from other departments throughout the company.
• Maintains a working knowledge of all operating systems and cross-trains personnel on those systems.
• Looks for opportunities for continuous improvement; anticipates and/or identifies issues and proactively communicates’ proposed resolution to customer.
• Assists warehouse manager with development and implementation of policies and procedures; ensures all established policies and procedures are followed by crew.
• Works with customers to facilitate timely solutions to issues, questions, or requests through regular communication. Effectively communicates with operations, sales, and customers about challenges pertaining to fulfillment deadlines.
• Supervises warehouse staff and distributes work assignments for optimal efficiency and quality; maintains a high degree of visibility and access to employees on warehouse floor throughout the shift.
• Develops warehouse employees on all systems, understanding of SOPs, and how to be self-sufficient.
• Maintains strict quality control and safety standards in the fulfillment and packaging of products. Responsible for ensuring that all orders are fulfilled on-time and in-full. Reviews, prioritizes, and organizes orders to be picked and shipped.
• Performs required administrative tasks; prepares required reports and correspondence.
• Leads team by example by working safely and can perform duties to warehouse standards. Assists in the fulfillment of orders as needed to meet deadlines.
• Implements and maintains a Cycle Count process that all inventory is accurate. Any discrepancies researched and corrective actions put in place to prevent any losses.
• Manages inventory through knowledge and understanding of the inventory system and problem solves challenges that occur. Oversees the physical storage of products to maintain proper inventory levels, product condition, and accessibility. Supervises inventory control process including but not limited to check-in/check-out, settlement, and inventory reconciliation.

Supervisory Responsibilities

• Directly supervises employees in the warehouse.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include training employees, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

• Ability to understand all safety requirements and cautions
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Strong customer service and written and verbal communication skills
• Good judgement with the ability to make timely and sound decisions
• Versatility, flexibility, and a willingness to work within constantly changing
• Certified on all motorized equipment used in the warehouse.
• Demonstrated proficiency in supervising and motivating subordinates
• Strong organizational, problem-solving, and analytical skills
• Basic competence in subordinates’ duties and tasks
• Ability to manage priorities and workflow
• Experience using MS Office (Outlook, Word, Excel)
• Knowledge of warehouse operations best practices
• Must have a continuous improvement mindset and be willing to adapt and learn
• Strong inventory control skills
• Priorities with enthusiasm
• Ability to perform the physical labor as necessary
• Bilingual skills a plus
• Ability to work independently and as a member of various teams and committees
• Proficient on WMS, MAPPS and other warehouse software

Experience
Two to four years related experience or equivalent.
Education
A High School education or GED; associate degree or bachelor’s degree strongly preferred
Physical Activities & Requirements Of This Position

• FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
• AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary and required to utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
• TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
• AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.

Physical Requirements

• Frequently required to sit
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Continually required to stand
• Continually required to walk
• Must be able to operate specialized equipment, machines, or vehicles including dollies, forklifts, electric dollies, pallet jacks, and/or cherry pickers.
• Frequently required to lift/push/carry items less than 25 pounds or up to 50 lbs
• Frequently required to utilize hand and finger dexterity

Working Conditions
LOCATION: On site at our Napa, CA facility
TRAVEL: Minimal travel is required.
HAZARDS: Typical hazards found in a warehouse environment including forklift traffic and associated noise levels. Occasionally work near moving mechanical parts. Occasionally exposure to outside weather conditions. Occasionally exposure to extreme heat or cold (non-weather).