Scheduling Specialist Iii-Gastroenterology Jobs

Summary

The section of Gastroenterology & Hepatology is looking to recruit an enthusiastic and motivated scheduler to schedule Gastroenterology endoscopy outpatient procedures. The position requires patient education and navigation through the patient's journey, including prepping patients for the procedure and scheduling the procedure with Baylor College of Medicine (BSM) & Baylor St. Luke's Medical Center (BSLMC) Electronic Medical Records (EMR). The candidate will also triage patients by working with providers and clinical team for any referrals that could be scheduled as a clinic visit or procedure. The candidate will register the patient in both EMRs, review incoming referrals and orders, and answer patient calls and/or MyChart Messages. The candidate will work Monday to Friday, 8 hours daily.

The ideal candidate will be organized, motivated, and passionate about providing excellent customer service to our patients.

Job Duties

• Verifies and confirms patient identification and patient information including patient precautions and other vital information on all documentation, as observed by supervisor.
• Contacts patients for instruction before the procedures and notify patient of date/time/arrival time.
• Works closely with the referral center.
• Requests additional information from referring physicians if needed.
• Performs cross-checks for procedural or scheduling conflicts to ensure accuracy of exam.
• Works closely with endoscopy care coordination team to fill endoscopy block.
• Works on order work queue to select orders and schedule patients.
• Schedules appointments and/or procedures in BCM and BSLMC assuring that every referred patient will have a procedure date scheduled.
• Reviews incoming referrals and orders.
• Triages patients.
• Works closely with MD for any patient special instructions, including procedure locations and clearances prior.

Minimum Qualifications

• High school diploma or GED.
• Three years of relevant experience.

Preferred Qualifications

• Excel experience.
• EPIC experience.