Remote Pharmaceutical Contact Center Representative Jobs

Excellent organizational and time management skills

Develop and improve data entry protocols

Good critical thinking and problem-solving skills

Gather primary source documentation from internal and external databases

E nter and update data in project databases

Follow policies and procedures that keep data secure

Strong oral and written communication skills

Basic interest in foreign cultures required (knowledge of foreign languages helpful

Meets daily assigned outbound quota

Contact and assign an appropriate Interpreter for each assignment, and send necessary information to the Interpreter for each request

Escalate requests to ‘Awaiting Supervisor’ as necessary

Updates clients frequently for urgent requests and/or requests still pending

College Degree and 1+ year of customer service experience

Or, in lieu of degree, 3+ years customer service experience

Experience in the Financial Service industry is a bonus but not required

At Voya, we pay competitive base salaries based on experience and reward performance with a monthly incentive program

Paid Training, and Full Benefits with no waiting period; Monday – Friday Only, Referral bonuses, Performance Incentives

Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.

A hardwired internet speed with a minimum of 50Mbps orgreater is a role requirement. Hotspots dial-up and wirelessconnectivity aren't allowed.

Employees must use lululemon provided devices, not personal devices.

Must be able to work from their place of residence that is a quiet, distraction-freeenvironment

Recommended connection should have less than 120ms of latency (ping)

We are currently hiring into the following shift rotations:

As a GEC Educator, you will:

Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard

1-3 years clerical experience preferred

Experience with medical terminology and insurance plans preferred

**Work from Home after training period - Training on site in Springfield, MO**

High School Diploma or equivalent required - some college helpful

Ability to communicate effectively both orally and in writing, excellent telephone etiquette required

Small Business Owner or other Entrepreneurial experience, Marketing, Customer Service and/or Account Management

Providing P1 educational (non-promotional) support to physicians about COVID-19 risk factors, disease progression, and treatment options

Drive the retail pharmacy customer interface at the local level to further educational efforts.

Customize the delivery of educational messages to align with known customer needs.

Prepare for and actively participate in all required sales conferences and training classes at local and/or remote locations as appropriate.

Minimum 2 years of relevant experience such as:

A typical day’s responsibilities include:

· Experience working with computers.

· Previous call center or customer service experience.

Albuquerque, NM 87102: Reliably commute or planning to relocate before starting work (Required)

New Call Center in Albuquerque!

You will be a great fit with our team if you are:

Other duties and responsibilities as needed, as this is not a comprehensive list.

A minimum of 1+ years of pharmaceutical sales experience required

A minimum of 3+ years or greater pharmaceutical sales experience a plus

Technical aptitude to navigate meeting platforms Zoom, TEAMs, and other remote engagement software required

Excellent verbal, written and interpersonal communication skills

Create and implement business plans to achieve territory and business sales goals.

Other information: Minimum Required Education: High School diploma or GED. Preferred: Bachelor's degree. Required Licensure/Certification: None required. Minimum Experience: None required.

Tuition and continuing education reimbursement

Full suite of voluntary benefits such as identity theft protection and pet insurance

This is a remote position. You must reside in Colorado.

Full medical, dental and vision coverage

Retirement plans to include pension plan and 403(b) matching

Other information: Minimum Required Education: High School diploma or GED. Preferred: Bachelor's degree. Required Licensure/Certification: None required. Minimum Experience: None required.

Tuition and continuing education reimbursement

Full suite of voluntary benefits such as identity theft protection and pet insurance

This is a remote position. You must reside in Colorado.

Full medical, dental and vision coverage

Retirement plans to include pension plan and 403(b) matching

Explain the benefits of health risk assessments and overcome objections

Experience in a metrics driven environment, Key performance goals (Attendance, ACW, Utilization, Schedule Adherence, Assessments scheduled per hour, Call Quality, etc.).

Strong typing and computer navigation skills

Demonstrated ability to explain/educate on the benefits of a service or program and overcome objections to participation

1 years recent consecutive call center experience required

High volume Outbound call center experience

Proven experience in data entry and call center operations preferred

Stay updated on product knowledge, industry trends, and best practices in customer service.

High school diploma or GED additional education is a plus.

Proficiency in using CRM software and data entry tools.

Excellent communication skills, both verbal and written.

Strong attention to detail and accuracy in data entry.

Effective communication skills via telephone, email and in-person

Assumes other duties as assigned by Manager

Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace

Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.

Analytical skills; strong research and follow up skills

Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues

Exhibit effective communication and tele-management skills.

Enroll participants in educational seminars

Possess effective organizational skills, including working with multiple projects simultaneously.

Customer service or equivalent work related experience is preferred

Excellent verbal, written and listening communication skills

Pre-screen potential volunteers for enrollment into clinical/medical research trials