Sales Support Specialist (Remote/Hybrid)

Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page!

Job details

Luxury European Lighting/Architecture & Design

This Jobot Job is hosted by Rick Cristiano

Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.

Salary $50,000 - $60,000 per year

A Bit About Us

Established in Europe as one of the premier designers in our space, we have evolved to become the market leader and trendsetter in architectural lighting. Presenting innovative lighting designs, the company is recognized throughout the world for its subtle blend of ambiance, functionality, and aesthetics. We are headquartered in northern Europe with over 250 employees, maintain a global presence, and distribute our products in over 100 countries.

Why join us?

In addition to an amazing company culture we offer a number of perks and benefits to attract top talent including strong salaries, flexible work schedules, healthcare options, PTO and the opportunity to work alongside some of the brightest minds in the industry - no pun intended.

Job Details

The Customer Service/Sales Support role is paramount to the brand in provided product/service information to anyone who would interface with the person responsible in this capacity. This person will effectively manage calls, chats, emails and multiple form of communication to enhance the overall experience for customers and inhouse personal. Our employees are required to come to the Pompano office 3 days a week and can work remote 2 days. Office hours are 8 30-5pm or 9-5 30pm. The Sales Support position is considered hybrid after complete on-boarding. Depending on the individual, remote privileges go into effect between 3-6 months of service.

Responsibilities/Duties

• Process RGAs and work with Engineering to ensure products are available for repair or provide an alternative lighting solution.
• Coordinate shipments to customers with the warehouse by confirming delivery address and shipping details with the customer.
• Provide technical support to agents and specifiers as needed, including product design, usage and installation.
• Maintain communications between all customers and individual departments within the company, including answering customer emails and telephone calls.
• Work closely with the Purchasing Department to ensure all orders are released in a timely manner and provide customers with estimated ship dates.
• Work closely with the Finance Department to verify commission/overage calculations and ensure all payments have been received to release customer orders to ship.
• Ensure all new POs and change orders received from customers are processed within 24 hours.

Requirements

• Experience in Lighting is preferred.
• Excellent verbal and written communication skills essential.
• Ability to learn new and complicated systems quickly, with a strong background in ERP systems and other databases.
• Successful experience in a fast paced, multitasking environment required.
• Microsoft Office, and/or advanced Excel skills is required.
• Associates degree in Business or Technical field required; Bachelors preferred.

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Want to learn more about this role and Jobot?

Click our Jobot logo and follow our LinkedIn page!