Sales Manager Jobs

Cambria Austin Hotel Downtown

Located at 68 East Avenue in the historic Rainey Street District, the Cambria Hotel Austin Downtown will put guests in the heart of the city in one of the liveliest and most unique atmospheres in town. The 211-room new-build hotel will feature almost 6,000 square feet of meeting space and the rooftop Starlite room offering spectacular views of Austin and the Texas Hill Country beyond. We are seeking enthusiastic, customer service-focused talent members to join our team.Launch your career with Azul Hospitality! Azul Hospitality is a premier third-party hotel management company with a 15+ year history offering a fully integrated operating platform that has extensive support and resources for all facets of hotel operations. We strive to be a premier independent hospitality company providing genuine service, rigorous management, ethical operations, and an innovative approach to maximizing the performance of a hotel or resort asset.

PERKS & MORE!

• Health, Dental, Vision, and other voluntary plans available.
• Life Insurance.
• Career advancement opportunities.
• 401k Retirement plan match.
• Discounted Hotel Rooms rates for the employee,family & friends.
• Vacation Time accrual.

and more!

POSITION PURPOSE

As a Sales Manager you will be responsible for developing new accounts, maintaining existing accounts, implementing sales and marketing strategies so as to maximize profits of the hotel while maintaining customer satisfaction, and meeting and exceeding forecasted and budgeted revenue goals.

ESSENTIAL RESPONSIBILITIES

• Attend tradeshows, make on-site field presentations, and outside sales calls to prospective clients.
• Maintain accurate information on all bookings, specifically program details, client correspondence, traces, and to-do lists.
• Take pride in the overall look and feel of the hotel never walking past something out of place.
• Conduct unique site inspections that create a WOW experience for the customer.
• Make on-site and field presentations to prospective clients.
• Produce and distribute accurate group resumes within timeframe set by hotel.
• Drive strategies to develop long term business relationships and repeat business.
• Provide hotel support to include following up on outstanding responses, calling, faxing, and emailing clients with responses and answering requests.
• Identify opportunities to up sell customer through food & beverage offerings, room upgrades, AV and lighting upgrades and spa services, if applicable.
• Report generation as needed.
• Maintains liaison with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
• Be familiar with all company policies and benefits.
• Develop and maintain strong interdepartmental relationships and open communication lines to assure efficient transfer of information.
• Create customized Menus and proposals, etc.
• Prospect for new group business using a wide variety of methods including phone calls, outside sales calls, trade shows, attending community functions, blitzes, internet prospecting, supplier partnerships, etc.
• Enthusiastically and proactively sale the Hotel concept to group and catering prospects in a way that best illustrates the identity of the brand as innovative and new.
• Be an active part of the property team supporting and developing the desired Azul Hospitality culture.
• Negotiate group and transient business and contracts that meet or exceed hotel revenue goals
• Manage group and transient accounts to maximize business potential.
• Actively pursue new clients through creative/innovative sales techniques and aggressive prospecting.
• Respond to all customer inquiries within 24 hours or sooner.
• Develop long term business relationships and consistently book repeat business.
• Schedule meetings and business group activities at the hotel.
• Drive product quality and a unique guest experience at every opportunity.
• Provide client support to include processing client leads, investigating hotel and preferred guest program issues, and acquiring or sending collateral materials.
• Maintain a refreshing attitude focused on positive friendly interactions with guests and staff.
• Negotiate contracts, ensuring that all pertinent aspects of solicitation and closing are complete and documented

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Perform other reasonable job duties as requested by direct and indirect supervisors.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.

PHYSICAL DEMANDS

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
• Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
• Must be able to sit at a desk for up to four (8) hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
• Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
• Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
• Must be able to push and pull carts and equipment weighing up to 250 lbs.
• Must be able to lift up to 45 lbs. as needed.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must Possess basic computational skills.
• Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
• Must possess intermediate computer skills.
• Must be able to travel on occasion, as needed.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
• Must have excellent leadership capability and customer relations skills.
• Ability to analyze, foresee user needs, and makes judgments to ensure proper tools are provided at property level.
• Requires good communication skills, verbal, written and electronic.
• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail
• Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system, and POS.
• Self-driven and able to work independently
• Considerable knowledge of complex mathematical calculations and computer programs.
• Must be detail oriented with outstanding organizational and communication skills.
• Knowledge of computer programs, math skills as well as budgetary analysis capabilities required.

EDUCATION

• Bachelors degree and/or equivalent level of education.
• High school or equivalent education required.

EXPERIENCE

• One to two years of Sales experience in hospitality industry preferred.

LICENSES OR CERTIFICATIONS

Ability to provide and maintain a valid drivers license as the position may require the operation of motorized and electric vehicles.

ATTENDANCE

Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.