Sales Engineer (Healthcare) Jobs

JOB SUMMARY: This position will provide subject matter expertise to Sales and Account Management in support of support of complex MultiPlan services such as regulation-related, or proprietary analytical services. Incumbent will be the client-facing subject matter expert to present those products and services to achieve annual sales goals.

JOB ROLE AND RESPONSIBILITIES:
1. Partner with all necessary stakeholders such as Legal, IT and Operations to maintain subject matter expertise in regulatory requirements, client use cases, product feature/function, and all aspects of operational processes.
2. Ensure sales and account management staff is sufficiently trained to drive sales of related services.
3. Help to drive sales by supporting Client Directors and Client Managers in presenting solutions to prospects throughout the sales cycle, with increasing involvement as the opportunity moves through the pipeline.
4. Help to ensure efficient and successful implementations by participating as needed to guide and support customers throughout the process.
5. Ensure implementation teams are trained to support all desired client preference variations, and able to translate the client-facing product descriptions with internal configuration options
6. Participate as needed in client post-implementation service drill downs and updates to ensure customer satisfaction with services purchased.
7. Deliver customer input to the product and operations teams to help improve existing and future service enhancements.
8. Ensure service staff is sufficiently trained to respond to customer, member and provider inquiries.
9. Inform and participate on all marketing materials and activities related to the services.
10. Collaborate, coordinate, and communicate across disciplines and departments.
11. Ensure compliance with HIPAA regulations and requirements.
12. Demonstrate Company's Core Competencies and values held within.
13. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE: The incumbent works under minimal direction and exercises discretion and independent judgment when completing job responsibilities. The incumbent uses a broad range of knowledge gained through extensive experience; work is varied and complex. The incumbent is an integral member of the sales team. In addition, this job strategically partners with other leadership roles to plan strategies to ensure efficient operations and achievement of business objectives. An incumbent functions as an expert to evaluate and understand potential impact of corporate decisions, direction and strategy on the customer.

JOB REQUIREMENTS (Education, Experience, and Training):

• Ability to travel up to 30%
• Knowledge of healthcare claims workflows, financial aspects of the healthcare delivery system, and dynamics between payors and providers
• Ability to elicit trust and credibility as well as interface with all levels of the organization
• Minimum Bachelor's degree or HS Diploma and 4 years of equivalent experience
• Ability to drive sales to achieve revenue and profitability goals
• Ability to manage details with executive presence
• Experience with the challenges of selling healthcare cost management services to payors
• Ability to use software, hardware, and peripherals related to job responsibilities, including Microsoft Office
• Comfort level with regulatory and legislative topics
• Communication (written, verbal and listening), facilitation, training, interpersonal, presentation, organization, planning, and negotiation skills
• Ability to build relationships with internal and external customers
• Ability to develop targeted business proposals and negotiate contracts
• Minimum 10 years' experience in sales, account management, or product development
• Ability to communicate with and persuade all levels, including internal and external senior leadership levels
• Ability to interact with internal departments and clients to produce positive outcomes
• Required licensures, professional certifications, and/or Board certifications as applicable

As an Equal Opportunity Employer, the Company will provide equal consideration to all employees and job candidates without regard to sex, age, race, marital status, sexual orientation, religion, national origin, citizenship status, physical or mental disability, political affiliation, service in the Armed Forces of the United States, or any other characteristic protected by federal, state, or local law.