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Roi Medical Records Support Specialist - Remote

Company

Sharecare

Address , Atlanta, 30305
Employment type FULL_TIME
Salary
Expires 2023-12-09
Posted at 9 months ago
Job Description
:
Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary:

Provide support to Release of Information Specialists, Quality Control, Customer Service, Billing & Collections to resolve issues related to fulfilling or fulfilled Release of Information requests for patient medical records.

  • This a remote position and can be located anywhere within the United States.

Essential Functions:
  • Perform Data Entry & Quality Control measures for fulfillment of medical records requests
  • Identify and escalate critical and important issues to management
  • Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records requests
  • Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release of Information
  • Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requests
  • Research and resolve workflow and record issues quickly to minimize delays in turnaround

Qualifications:
  • Ability to work in a fast-paced, production-oriented environment
  • The ability to work independently and being productive with little supervision
  • Good communication skills, both written and oral
  • Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service required, 1 year or more preferred
  • High level of reliability, productivity and professionalism
  • Attention to detail
  • Ability to use internal electronic based record workflow systems such as BactesInMotion, Record Management, Intranet, Exceptions Management, Word, Excel, Outlook, etc.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.