Revenue Operations Credentialing Specialist

About The Company
Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible to more people. With in-person and virtual clinics in California, Connecticut, Florida, New Jersey, New York, Texas, and Washington D.C., the company offers personalized care plans that can include individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness. Learn more at www.findoctave.com.
About The Role
As a Revenue Operations Credentialing Specialist, you will be responsible for ensuring that all providers are credentialed and renewed with payors in a timely manner while meeting the needs of various stakeholders including providers, operations and revenue cycle. You have a strong desire to build and maintain systems with a keen attention to detail and follow up while working towards the companies overarching strategic goals. You are comfortable in a fast paced, high-growth environment and embrace the variability and opportunity this presents. You are a self starter and are motivated by solving problems.
This position reports to the VP of Revenue Operations and is fully remote currently. The position can remain fully-remote permanently (with a willingness to travel infrequently to the San Francisco office, either quarterly or semi-annually depending on business needs.
What you’ll do as a Revenue Operations Credentialing Specialist

• Maintain reviewing and validating provider rosters across various payor portals.
• Monitor and track provider enrollment applications through various payors.
• Support documentation of processes and train teammates as needed.
• Ensure all internal systems are kept up to date with the most recent provider information.
• Create relationships across various stakeholder groups internal and external.
• Interact with health plans as needed to ensure accurate provider data is present.
• Work with providers to ensure completion of enrollment profiles.

About You

• Take initiative and work independently with minimal supervision.
• Experience using various payer portals and systems.
• Prefer 1+ year experience in healthcare related field.
• Holds self and others accountable to meet deadlines and deliverables.
• Comfortable in an ambiguous, fast paced environment where all processes might not be fully fleshed out.
• Must be eligible to work in the United States without sponsorship now or in the future.
• Critical thinker who enjoys solving complex problems.
• Detail and solutions oriented.
• Proficiency in Gsuite, MS office and excel.
• Effective and empathetic communicator who knows ones audience and can tailor messaging as needed.
• Be a lifelong learner, curious and kind striving towards continuous improvement.
• Strong prioritization skills.
• Calm and clear in conflict resolution.
• Process oriented thinking.

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.
The salary range for this role is $21.15 - $30.35 per hour
Additionally, this position is eligible for the following benefits: company sponsored life insurance, disability and AD&D plans. Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available. Octave offers generous Paid Time Off as well as paid parental leave benefits.
Application Instructions:
Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. Octave is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of all aspects of cultural identity. Octave is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment.