Restaurant General Manager Jobs

Company Description

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

To ensure objectives are met in the Restaurant. Responsible for complete restaurant organization. Directs and coordinates all activities regarding the restaurant by performing the following duties personally or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Train supervisory staff to follow up and maintain standards.
• Responds to guest inquiries, complaints in a professional and urgent manner.
• Develop and implement outlets on-going staff training programs.
• Participate in company monthly Goals & Measurements Program.
• Performs POS System voids, management functions and programming within department procedures.
• Maintains each outlets par stock per department procedure.
• Audits Guests checks, documenting irregularities, cash control violations.
• Control "front of house" operating expenses in accordance with weekly sales per budget
• Documents staff call-in/tardiness.
• Authorize discounted/complimentary Guest Relation checks within department guidelines.
• Researches/tracks missing check reports.
• Administers liquor/beverage requisitions per department procedure.
• Observes staff opening/running/closing outlet procedures, maintains current documents checklist.
• Discipline individual staff in accordance to company guidelines.
• Organize regularly scheduled training classes and meetings with the entire staff of each area.
• Maintains current and accurate standard operating procedural manuals to include service standards, cash handling procedures, menu item preparation, specifications, safety and security, purchasing, ordering, receiving, stocking, requisitioning and internal audit policies.
• Operate outlets within budgeted guidelines.
• Provide detailed training to all staff specific to compliance responsibilities to State Health Regulations.
• Conduct formal performance evaluations of all Restaurant staff.
• Ensures adherence to beverage controls per company and department policies.
• Responsible for New Hire staff selection, interviewing, orientation and department training. All to be conducted within company/department guidelines.
• Prepare weekly revenue forecasts and staff work schedules within established "staffing guidelines".
• Responsible for staff training programs and sales incentive programs which support increasing sales, achievement of budgeted check averages and increase profits.
• Enforces staff, company and department grooming policies.
• Ensures adherence to all defined department/company standard operating procedures within department.
• Prepare and adjust work schedules for the entire staff to ensure presence of requisite labor force on each shift with objective to meet customer service standards budgeted guidelines.
• Maintains accurate outlet analytical information throughout the year to support budget planning.
• Responsible for providing excellent service to owners and guests alike.
• Enforces proper buffet/special event F&B check/cash controls.
• Recognizes/praises staff extraordinary service, rewards staff utilizing "David Dollars" and other employee programs.

SUPERVISORY RESPONSIBILITIES
Is responsible for the overall direction, coordination and evaluation of both units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Must have full service dining experience
• Fifth year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.
• Must have training skills and previous training experience

LANGUAGE SKILLS
Ability to read, analyze and interpret common scientific and technical journals, financial reports, legal documents, general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Must have excellent communications skills

CERTIFICATES, LICENSES, REGISTRATIONS
Food Handlers Certification required within 30 days of Hire, must be maintained on a current/valid status. Must successfully attend Company Mandatory Manager Training programs.

Additional Information

Why Westgate?

• Flexible Spending Accounts
• Community Involvement Programs
• Wellness Programs
• Pet Insurance
• Employee Assistance Program (EAP)
• Tuition Assistance
• 401K with generous company match
• Paid Time Off (PTO) – vacation, sick, and personal
• Advancement & development opportunities
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Family benefits including pregnancy, and parental leave and adoption assistance
• Comprehensive health benefits – medical, dental and vision
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Military Leave
• Paid Holidays
• Get access to your pay as you need it with our Daily Pay benefit

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.