General Manager Jobs

The Mather (located in Tysons, VA), themathertysons.com, is a forward-thinking Life Plan Community for those 62 and better that defies expectations of what senior living is supposed to be, where residents will delight in the everyday, revel in possibility, and aspire to a maximized life. This location will include 293 independent living apartment homes and 78 Life Centre suites comprised of assisted living, memory support, and skilled nursing.

Our person-centric wellness model will guide you in delivery of experiences for residents and employees, to acknowledge and support each individual’s unique needs and wants.

Purpose

The General Manager will guide The Mather to a successful opening in early 2024; this includes attracting top talent, establishing local partnerships, and partnering with Mather headquarters leadership team to plan and execute a “Nextraordinary™” countdown to opening. The team will include approximately 200 team members, with this position directly supervising up to 12 leaders.

This role will lead The Mather in Tysons, driving standards of excellence for creating Nextraordinary™ resident, guest, and employee experiences resulting in high resident and employee engagement, and achieving operational and financial objectives. The General Manager will create and sustain a culture of commitment to Mather’s mission of “Creating Ways to Age WellSM,” Vision of “Changing the Way Society Views Aging,” and Mather’s goals.

Delivering a strong Mather culture is paramount, as is the ability to be a consummate host. The General Manager will exhibit a high attention to detail in all areas, be committed to excellence, with a continual focus on uniqueness so that The Mather offers the best-in-classprograms, services, and living environment.

Leadership

Specific Responsibilities include:

• Monitor industry trends and implement or recommend new programs to ensure innovative service offerings in the community.
• Maximize physical resources of the community including plant and equipment, to maintain marketability and achieve the highest safety standards.
• Practice active listening and effective communication with all stakeholders including residents, family members, and employees.
• Establish and maintain high standards in service and resident experiences to achieve and maintain high occupancy targets.
• Responsible for the overall strategic direction of a diverse and innovative life plan community.
• Maintain an appropriate balance of office time and community engagement time to ensure strong resident, team member, and guest relations.
• Attract, hire, train, lead, coach and retain quality staff in all areas of the community.
• Serve as the community contact for compliance and privacy, ensuring adherence to policies and procedures including Notice of Privacy Practices and complaint review.
• Measure resident and employee engagement regularly, and champion actionable goals to continuously achieve satisfaction above U.S. News & World Report satisfaction benchmarks.
• Serve as the community safety, quality assurance, process improvement and risk manager, ensuring adherence to policies and procedures with a laser focus on resident and employee safety and risk management.
• Develop annual budget and maintain fiscal responsibility.
• Champion Mather initiatives.
• Proactively engage, communicate, and support the efforts of the Resident Council, Committees, and Resident Association.

Key Partnerships

• Be an active participant in the local community – continuing to build partnerships for resident programs, as well as school partnerships to build an active talent pipeline.
• Establish and maintain productive working relationships with all experience centers and our headquarters support teams and other Mather communities.
• Partner with marketing and sales to develop campaigns, programs, events, and brand standards to ensure we meet and/or exceed short- and long-range goals and be responsive to local market conditions.
• Partner with Mather Human Resources to ensure continuous leadership development and focus on diversity, equity, and inclusion.