Resident District Manager - Nyu - New York, Ny

Job Summary

Working as the Resident District Manager for Chartwells and NYU EATS, you will be responsible for overseeing the leadership teams of our campus dining operations at New York University. You will guide our teams of subject matter experts in a offering a great guest experience by creating excitement and enthusiasm, in accordance with the culture of NYU EATS and Chartwells’ programs and guidelines. You will implement our vision by directing our marketing, dining, sustainability, Quality Assurance, and culinary teams’ efforts. This position will be responsible to drive guest satisfaction and engagement! You will also maintain strong client relationships and work to fulfill our mission. This position must have a current NYC DOH Food Handler’s Certificate as well as a current ServSafe certification.

Key Responsibilities

• Ensures adherence to local, state, federal, and company policies, and conducts unit audits to ensure conformance for key areas (e.g. food storage, sanitation)
• Cultivates a culture of transparency, understanding, education, safety, and accountability throughout the campus dining program
• Ensures consistent and fair administration of all policies and procedures are adhered to according to guidelines
• Ensures the needs of the clients and students are met or exceeded
• Supports functional areas of operation, including but not limited to safety, marketing, nutrition, and culinary and sustainability
• May serve on the district leadership team and participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community
• Ensures decisions are weighed for risk/reward and short/long term implications while gathering input from team members and partners
• Serves as the representative/brand ambassador on campus and within the district and NYU community; attends key client and community events
• Maintains compliance regulations and guidance for all applicable meal and retail programs, along with completing all required reporting on time
• Owns the financial results for the campus dining program and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes
• Leads, manages, and encourages a complementary team of leaders and associates, with the goal of providing best-in-class service to the client, students, and the NYU Campus Community
• Will be the main point of contact and responsible leader in the absence of the Vice President of Operations
• Champions development within the team for promotional growth; conducts performance evaluations, along with succession planning, has full understanding of all roles within the operation
• Drives and develops self and team towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, etc.)

Preferred Qualifications

• Champions the inclusive approach, and is proactive, positive, professional, and resilient
• Occasional travel required in this position throughout the local area and outside of the area for training, development, support, etc.
• Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills
• Excellent computer skills and proficiency with Microsoft Office Suite and POS software
• Bachelor's degree and a minimum of five (5) years of management experience in higher education food service and/or hospitality management
• Experience managing multiple dining venues and high-volume revenue simultaneously
• Is proficient in all aspects of food service management with a proven track record of success
• Has a consistent record of leading a business and a team, strong customer service, and good business and financial proficiencies