Remote Medical Scheduling Specialist- Naples - Patient Access Center

The Patient Access Center (PAC) supports our clinics and patients by scheduling appointments, assisting patients and getting clinical calls sent to the appropriate parties for patient care. We strive to meet these needs with excellent customer service, accuracy and care, as the initial point of contact for people needing our help.

This position is remote.

If you are a creative and flexible problem-solver who wants to be an advocate for our patients and be part of a passionate team in a dynamic industry, this job is for you.

Rewards for Doing Work That Matters – What’s in it for you:

• Paid vacation days
• Paid sick leave
• Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
• Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
• 6 paid holidays
• An employee-friendly environment focused on patient satisfaction
• Promotional opportunities
• Starting pay: $15-$17/hour

Essential Duties And Responsibilities

• Adheres and complies to all policies and procedures
• Complete accurate patient scheduling on provider and ancillary schedules for multiple clinics and Medical Groups.
• Ability to perform all other duties as assigned or requested
• Obtain information regarding refills, clinical questions, referrals, services, etc. Enter documentation and communication within EMR for non-urgent clinical calls
• Researches patient requests in the medical record and provides information to patient or other entity.
• Collects insurance and pre-certification information from callers, validates insurance eligibility and correct PCP assignment. Determines appropriate and current referrals are present, as indicated
• Follows scheduling protocols and guidelines. Utilizes critical thinking to determine which processes to apply to specific situations.
• Determine calls with urgent needs and complete warm transfer to clinic staff
• Accurately validate and enter patient name, DOB and demographics
• Answer incoming calls for all assigned clinics and operate call center telephony platforms
• Monitor assigned boxes in EMR for return communication from the clinic
• Attend educational sessions and department meetings as scheduled

Education

• High school diploma or equivalent required

Experience

• 2+ years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) preferred.
• Knowledge of Windows based system, word processing software, spreadsheet software, telephony platforms, clinical and non-clinical EMR, and ability to utilize multiple applications at once
• Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.
• 1+ years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.