Remote Patient Billing Specialist

REMOTE Patient Billing Specialist (EST/CT Time Zones)

**MUST BE LOCATED IN EASTERN OR CENTRAL TIME ZONES**

Hours: 9:30AM-6:00PM(EST)

Contract-to-hire

This role offers healthcare customer support professionals the ability to work alongside a leader in homecare solutions! Further explore this exciting opportunity below…

Benefits of this Role:

• Culture - Great culture with a sense of community.
• Making a Difference - The more challenging calls can be the most rewarding because you are making a difference to a customer or patient that needs your help!
• Career Advancement – team members who work hard may have the opportunity for career advancement – most supervisors and leads started as a front-line call center associate!
• Work/Life Balance – No weekend work, and remote login at the comfort of your home.

Job Overview:

• As a Billing Account Specialist, you will provide excellent customer service to Identify patient’s needs to help educate them on CareCentrix role in their care.
• You will determine the acceptance of patient’s financial responsibility through claim research, plans and eligibility to resolve the patient’s account.
• Identify and escalate patient issues and concerns
• Handle around 30-40 inbound calls from patient, provider, and insurance calls on a daily basis.
• Calls come in through an inbound queue and our team members assist our customers by addressing patient billing inquiries and out of pocket costs

Qualifications:

• 1+ years of Call Center experience is REQUIRED
• Must meet internet speed requirements (will be tested) / Confidential workspace
• Experience within Healthcare is preferred (enrollment, eligibility, claims processing, collections, reimbursement, insurance verification, scheduling high-volume etc.) or RELATED FIELD.
• High School Diploma or equivalent
• Must be available to work an 8-hour shift, in a call center, stationary environment

Work Environment:

• 100% Remote - Equipment provided
• Call center environment / inbound call center / queue-style calls
• Hours: Monday-Friday – 9:30AM-6:00PM(EST)