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Patient Access Coordinator- Hailey Blaney
Company | Women's Care |
Address | Jacksonville, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-05-30 |
Posted at | 1 year ago |
Provides professional supervisory support to patient access staff following established standards and practices and is a working member of the patient access team. Refers matters outside their scope of duties to the Patient Access Manager, Clinical Manager, or Director of Practice Operations.
- Serves as the trainer for all new patient access team members assigned to check in or check out areas of the front office, appointment scheduling/call center, or pre-registration areas
- Functions as an active member of the patient access team by assisting with the following:
- Scheduling patient appointments in person, by phone, and using online scheduling platform; confirms with patient all information is accurate when appointment is scheduled via online platform
- Collecting and applying all patient co-pays, co-insurance, and balance amounts due
- Completes assigned POS collection/daily balancing processes
- Reviews all patient access staff PTO requests for approval and is responsible for the patient access work schedule for assigned locations
- Confirming all patient demographic and insurance information is accurate during the pre-registration process and/or upon patient arrival
- Interviews and provides recommendations for hiring all new patient access team members at assigned locations
- Performs other duties as assigned
- Supports the implementation of action plans and workflows that align with the unit and organization strategic initiatives
- Scheduling patient surgical procedures, obtaining authorizations and verifying benefit eligibility
- Supervises and coordinates activities for all patient access staff assigned to the front office, appointment scheduling, call center, or pre-registration areas. In some office settings, also supervises surgical scheduling and authorization/benefit team members
- Ensures all equipment used by the patient access team is in working order; orders & receives supplies; and places help desk tickets as appropriate
- Submits recommendations for annual reviews and assists with conducting all coaching and performance improvement discussions with patient access staff at assigned locations
- Represents unit in a professional manner by treating all patients, guests, and colleagues in a courteous and cooperative manner
- Ensures patient access team completion and accuracy for all processes related to check in, check out, appointment scheduling and insurance verification/benefits/authorizations
- Ensures all patient access team members are educated and can perform any new procedure or workflow implemented by the organization or unit
- Acts as positive role model to the team to ensure patient engagement standards are met
- Responds to non-clinical patient questions and concerns
- Greeting patients and visitors in a prompt and courteous manner
- Minimum three years clerical/patient access experience in a medical environment
- Ability to use a computer and enter data in electronic medical record system
- Possess self-motivation and leadership
- Possess excellent customer service skills
- High school diploma or equivalent
- ECW electronic medical record experience a plus
- OB/GYN experience a plus
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