Desktop Support Technician Jobs

Our client is looking to bring on these resources to build out the infrastructure in house rather than outsourcing to a different client. They will be configuring and supporting network and telephony systems. These technicians will be traveling from site to site to each location to ensure the hospital is up and running.

Must Haves:

• COVID VAX & BOOSTER
• Associates Degree or equivalent in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field
• 1+ year experience writing documentation or standard operating procedures
• Basic Windows Proficiency
• MUST PASS DRUG PANEL, BACKGROUND CHECK, AND MOTOR VEHICLE
• 1+ year experience configuring, implementing, and supporting network and telephony systems
• 1+ year experience in Networking or Telephony system and user support
• Must be open to travel within a 50 mile radius of each location – they will be driving 20-30% (**Stand by for mileage reimbursement**)

Plusses:

• ACD fundamental concepts
• Network+ Certification

Detailed Description below

The individual contributor is primarily responsible for providing first level support to resolve problems with network/telephony products and applications, performing the setup and maintenance of computer systems, and interacting with third party hardware and/or software vendors under the guidance of more senior team members.

Essential Responsibilities: The primary job duties this position is responsible for achieving are listed in order of importance. Completes work assignments by following procedures and policies, and using data and resources; collaborating with others to address business problems; adhering to established priorities, deadlines, and expectations; communicating progress and information; occasionally identifying and recommending ways to address improvement opportunities; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing information with coworkers and customers; listening and responding to performance feedback; acknowledging strengths and weaknesses; and adapting to and learning from change, difficulties, and feedback. Follows procedures for incident escalation and notification to leadership. Follows standard operating procedures. Provides first level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly). Supports efforts to analyze and prioritize incoming requests and alerts. Supports troubleshooting efforts in conjunction with customer to identify routine problems. Escalates routine problems, as necessary, to appropriate resource (e.g., support team, vendor). Supports tracking and documentation of details of problems, status of service requests, and resolutions. Reviews information (e.g., procedures, installation, configuration) related to new technology. Provides the knowledge repository for routine technical support. Supports efforts to meet key performance indicators (e.g., performance, availability, capacity). Supports the documentation of workarounds for problem records and changes to proactive processes. Resolves non-complex problems under the guidance of others.

Minimum Qualifications: Associate degree or equivalent in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field OR Minimum 1 year IT experience OR Microsoft certification such as: A plus, MCP, MCSE, etc. related to IT support. Preferred Qualifications: 1 year experience in network/telephony system and user support. 1 year experience configuring, implementing, and supporting network and telephony systems. Network plus Certification. 1 year experience writing documentation or standard operating procedures related to IT operations and support.