$20/Hour + Commission Customer Service Enrollment Specialist

Customer Support/Enrollment Specialist

Full-Time, Remote Position, 4 day work week

Are you the kind of person who lives for interpersonal engagement? Someone who thrives on deep connection with people who are in the process of transformation? Are you obsessed with understanding what actually drives behavior change and passionate about facilitating positive growth?

Then we’re looking for YOU!

LIMB, INC is in need of a unicorn just like you - someone who can’t imagine doing a monotonous job where you just do the same routine things day in and day out without getting to learn new things and experiment with building new skill sets.

You are someone who actively enjoys and feels energized by opportunities to talk to and understand the people around you and you feel confident and comfortable doing so in the online space. Your dream day involves being in conversations - whether on the socials or 1:1 - where you get to show up as a curious, empathetic cheerleader.

Don’t get us wrong, you LOVE marking off your regular to-do lists and feel proud when you complete all the tasks, but you also love to find ways to make things better and you’re constantly reading, growing and looking to take courses to expand your skills.

You also get immense satisfaction from helping others go from just thinking about what’s possible to actually taking the action and committing to change - the rush you get when someone says “YES” to taking the scary but empowering leap into a better version of themselves is unparalleled.

In other words, you’re the type of person that …

• Loves to gently and consistently nudge everyone around you to be the best version of themselves
• Enjoys real conversations with people who are on the cusp of change
• And is eagerly seeking critical and constructive feedback because you know that true growth is best achieved within a mentorship model
• Loves creating transformational and engaging content
• Values listening to others/taking in other people’s perspectives & responding with curiosity
• Definitely has a low-key obsession with depth psychology and personal development
• Is the first to raise your hand when there is a problem to be solved and a project to be owned
• Takes pride in responding promptly and effectively to inquiries, including using your people skills to help the right people make the decision to enroll

If you’re still reading, then we can already guess that you’re just the person we’re looking for.

About Us

We are a small, nimble team of dynamic humans. Via our signature program The Lean In. MAK EBANK. Academy, we help ambitious, purpose-driven therapists and social workers in private practice earn more while increasing their capacity for joy, freedom and service.

Our company is run by therapist turned business consultant, TiffanyMcLain, LMFT, who helps therapists and social workers in private practice step into their power and become better clinicians in the process.

Our students, primarily women or historically marginalized folks from working class backgrounds, are thoughtful, intelligent, funny and care deeply about the clients they serve, often to the neglect of their own emotional and financial well being.

Our mission is to be the most effective & results-driven program for mental health workers who want to build wealth while increasing their capacity for joy, freedom and service.

Your Primary Job: The primary responsibility for this role is to proactively nurture and cheerlead for current and prospective students within the LEAN IN-MAKE BANK, INC. ecosystem.

But that sounds kind of boring, doesn’t it?

So let’s talk about what you’ll ACTUALLY be doing …

IMPORTANT NOTE: There’s a lot of moving pieces for this position, and we don’t expect you to be able to do it all perfectly from day 1. In fact, we won’t even ask you to do it all starting on day 1.

Instead, you’ll first be tasked with taking ownership over the items under heading #1. Then, once you’ve got those mastered, we’ll add on #2, then #3, etc.

Here’s What You’ll Be Responsible For:

1. Serving as the main point of contact, support and cheerleader for the students in our two main programs. Your responsibilities will include, but are not limited to:

• Create and facilitate student transformation via our ongoing community posts and monthly newsletter;
• Take the lead with our Student Success Team, including leading SST meetings, identifying potential mentors within our community and facilitating ongoing connection;
• Lead live calls within both communities, following our pre-existing program structure;
• Respond to student and graduate communications across all platforms, including Instagram, email, Facebook and other forms of communication;
• Continually push to identify ways to increase student success rates across all our programs.
• Develop and maintain a deep understanding of our program values and curriculum;
• Engage in the thriving online communities for both of these programs;

2. Taking the lead on all sales conversations and nurturing relationships with prospective students. Your responsibilities will include, but are not limited to:

• Responding to comments and direct messages on social media channels to help potential students along in the sales funnel and close sales;
• Conduct 1:1 discovery calls to identify and enroll ideal students;
• Build ongoing relationships with the wider LIMB, INC community outside of our current student body;
• Reply to potential client inquiries or questions via email, help them along the sales funnel and close sales;
• Be eager and excited to continue developing your relational sales skills with the objective of increasing the collaborative and connected nature of the sales conversation;
• Engage in social selling conversations via our email and social media channels (this will never be cold-calling, but instead engaging with people who have raised their hands to learn more);
• Consistently seek to improve your sales skills in order to meet growing company enrollment targets.
• Execute on comprehensive marketing strategy to generate leads;
• Actively participate in nurturing enrollment conversations during live launches;

IdealQualifications

Please note: in our experience, people from marginalized groups often only apply for jobs that they feel 100% qualified for. Please don’t do that here! Even if you don’t have all of these qualifications, you really feel like you COULD learn and would be thrilled to learn→ APPLY.

1. Experience with sales in an online course or online based coaching business

2. Experience as a virtual assistant or customer support role for an online course or coaching business

3. Complete ease with the social media space - regularly use apps like Instagram, Threads, Facebook, the TikToks - all the things.

4. Experience or interest in the field of Psychology or Social Work.

5. The ability to provide support during business hours, Monday-Thursday, in Pacific Standard Time

Compensation Details

This is a full-time position in our 4-day work week company.

While you are expected to manage and complete your tasks independently, and will be expected to be working and generally available Monday through Thursday, 9am - 5pm PST, we definitely allow for flexibility (especially if you’re in EST time zone) as long as you communicate and commit to a regular schedule that overlaps with our meeting times.

Compensation for this position starts at $20/hour + commission.

Benefits include:

● A personal spending account for health and wellness expenses, such as gym membership fees or equipment, personal development courses, the pursuit of hobbies, tuition and books, childcare expenses, and much more

● Educational spending towards skill sets you want to develop that would increase your effectiveness in this role (For example, you make a case for taking a social selling course that would increase your enrollment rate via DM conversations)

● Paid Holidays

● 401(k) with employer matching after you’ve reached our minimum requirements.

Core Company Values

Extreme Ownership: Our ability to accomplish ourMission is 100% your responsibility.We each agree to take extreme ownership over our behavior, attitude, and outcomes.We own our key performance metrics and come to the table with 3 thoughtful solutions to every obstacle.

Lead with a Growth Mindset: Intelligence, skill, and talents can be developed.We choose growth.We are each obsessed with learning and implementing skills that help us succeed because it is who we are.

Use the Data. Data. Data: We use the data to make decisions within the company first & foremost. Always ask, “What does the data say?” when identifying &/or solving a problem. (Data informed vs. data driven)

Coachability: We are compelled to ask each other: What more can I do? Where can I get better?What do I need to do or learn so that I continue to grow?

Teamwork Makes the Dreamwork: We can’t reach our mission alone.We need each other.While we take extreme ownership, a big part of that means asking for help, taking in feedback and trusting each other to see things about us that we cannot yet see. At least once a week, ask a team member what you could do to show up more effectively, presently and supportively.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k) matching
• Flexible schedule
• Paid time off
• On-the-job training
• Work from home

Shift:

• Day shift

Work setting:

• Remote

Work Location: Remote