Relationship Manager Jobs

Position Summary
The Relationship Manager upholds all YMCA safety and member service standards while focusing on positive relationships with all YMCA members, staff, volunteers and guests. The Relationship Manager is an ambassador for the YMCA and should ensure delivery of high standards of cleanliness and customer service while creating a welcoming environment for all. This position is expected to rotate between all facility branch locations.
LOCATIONS
Puri Family YMCA
1475 South Perryville Road
Rockford, IL 61108
Northeast Family YMCA
8451 Orth Road
Loves Park, IL 61111
SwedishAmerican Riverfront YMCA
200 Y Blvd.
Rockford, IL 61107
OUR CULTURE
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
OUR COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION
The Y is made up of people of all ages, from all walks of life, working side-by-side to strengthen communities. Together, we strive to ensure that everyone, regardless of ability, age, cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, income, national origin, race or sexual orientation has the opportunity to reach their full potential with dignity. Our core values are caring, honesty, respect, responsibility and faith — they guide everything we do.
Essential Functions

• Builds effective, authentic relationships with members; helps members connect with each other
• Conducts calls to new and existing members seeking to engage them in YMCA services and activities.
• Performs any other functions necessary for the smooth and efficient operation of the YMCA of Rock River Valley.
• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Ensures a strong focus on character development and diversity, equity and inclusion throughout programming.
• Practice good listening skills. Take ownership to any problems that arise and resolve them to the best of your ability and in a professional manner.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Reports damaged equipment or safety hazards promptly.
• Applies all YMCA policies dealing with member services.
• Maintains an open line of communication with members and leadership.
• Maintains working knowledge of the facilities and equipment to provide effective information and support to members.
• Follows YMCA policies and procedures; responds to emergency situations.
• Work collaboratively with coworkers and association leadership.
• Connects members with each other and with YMCA small groups.
• Ensures YMCA building and property is secure and report incidents and hazardous conditions to supervisor.
• And the YMCA. Introduces new members to group exercise and virtual communities based their health and well-being goals.

Qualifications

• Basic knowledge of computers.
• Excellent interpersonal and problem-solving skills.
• Previous customer service, sales or related experience strongly preferred.
• Proven track record of developing authentic and deepened relationships with others.
• Prefer knowledge of, and previous experience with, diverse populations.
• CPR, AED and First Aid Certifications required within 90 days.
• Praesidium Academy trainings.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Schedule & Compensation
1 Position
This position is expected to rotate between all facility branch locations.
Full-Time, Non-Exempt
Monday-Friday 12:00-7/8:00 pm
One Saturday per month 6:00 am-12:00 pm
Availability throughout the week for substitution hours
$15.00 per hour
The Y is proud to be an Equal Opportunity Employer. We offer more than just a job, rather the opportunity to make a lasting difference in the lives of those around you. The Y offers work/life balance, and excellent membership & program benefits.

• Program Discounts
• Complimentary YMCA Membership
• 8% Retirement contribution following 2-year vesting requirement