Rehab Office Coordinator Jobs

Rehab Office Coordinator - Full-time/Days: in Physical Therapy office
Location: Columbus, NC
St. Luke’s Hospital has a new opportunity for a Rehab Office Coordinator supporting our Physical Therapy Department! Our hospital is one of very few critical care hospitals in the country that earned 5-Stars in patient satisfaction from CMS in 2020 and we need YOU to help us get to the next level! In this role, you will be part of a progressive team dedicated to advancing the goals of the hospital, meeting the needs of our rural community, and providing outstanding care to our patients. At St. Luke’s, we ALL make a difference!
Essential Functions

• Maintains and calculates departmental statistics.
• Obtains a licensed therapist or therapist assistant when someone requests information that is beyond the Rehab Office Coordinator scope of practice.
• Demonstrates courtesy and helpfulness towards all patients and their families both on the phone and in-person.
• Registers new and existing patients into the hospital’s EMR computer system.
• Reschedules patients and staffing at the direction of the Director of Rehab Services or his/her designee.
• Patients are informed of any possible delays in a timely manner.
• Patient demographics are updated as appropriate in the hospital’s EMR computer system.
• Follows Service Recovery policies when needed.
• Schedules new and existing patients.
• Voice mail messages are communicated to the appropriate person within 30 minutes of receiving the message and/or calls are returned within 30 minutes during business hours.
• Represents the organization in a positive and professional manner.
• Performs outpatient chart organization.
• Sends and receives faxes and emails correctly.
• May assist all therapists with patient care and preparation as needed.
• Maintain a cash box and all necessary forms for accepting patient payments and auditing procedures.
• Obtains Prior Authorization from insurance companies as needed for Outpatients.
• Patient insurance information is collected and scanned for all patient charts.
• Performs other duties as assigned
• Calls patients who have missed appointments to verify schedules as needed.
• Insurance information is verified and authorized and such information is reported to each patient's evaluating therapist and the patient.
• Keeps minutes during staff meetings and other meetings as needed.
• Able to accept patient payments and correctly process credit card charges.
• Helps maintain the Rehab Department in a neat and orderly manner at all times.
• Interacts professionally with physicians, patients/visitors, co-workers and others.
• Notifies therapists of "No Shows" and cancellations.
• Attempts to schedule new patients within 1 business day of the referral.
• Manages therapy Plans of Care, Updated Plans of Care, prescriptions and treatment visit tracking to meet regulatory guidelines and Corporate Compliance guidelines.

Required Knowledge, Skills, And Abilities

• Strong working knowledge of word-processing and spreadsheet programs is essential (Microsoft Word, Excel, etc.) Knowledge of Electronic Medical Record programs are preferred but not required.
• High School graduate or equivalent.
• Ability to type.
• Able to multi-task during stressful situations is essential.
• Educated on and compliant with HIPAA regulations; maintains strict confidentiality of client information.
• Prior office management experience is strongly preferred but not required.
• Able to effectively communicate in English, both verbally and in writing.
• Able to follow service recovery policies as needed.
• Additional languages preferred but not required.
• Ability to organize and complete work in a timely manner.
• Good problem solving abilities.
• Strong interpersonal skills are required.Additional Information
• A certificate or diploma in Office Management (or similar field) is preferred but not required.
• Able to wear personal protective equipment (e.g., face mask, goggles, latex/non-latex gloves) as needed.
• Complies with Infection Control, Standard Precautions and OSHA standards for the healthcare professional.
• Ability to work effectively within role independently and with other team members.
• Completion of an on-the-job training program.

Position Type : Full Time
Shift : Day
Contact Information
Will Taunton
Patient Access Supervisor
101 Hospital Drive
Columbus, NC 28722
Email: [email protected]