Recruiter (12 Month Contract - East Coast)

Intercom is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy.

It is the only complete customer service solution that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalist including Bessemer Venture Partners, Kleiner Perkins and Social Capital.

What's the opportunity? 🤔

Intercom is looking for a Recruiter (1 year fixed term contract) to help scale our organization and contribute to our team’s growth and success. You will drive full cycle recruitment for positions across our Tech, Product, Sales, Marketing, G&A teams. You will effectively partner with leadership and be a strategic talent partner and advisor across the organization. You will leverage your recruiting expertise and deep knowledge of Intercom’s business to design strategy and differentiate Intercom in the market. You will proactively identify opportunities and solutions to improve and iterate on recruiting processes and partner with stakeholders to drive solutions forward.

This job is available if your permanent residence in the following states; Florida, Massachusetts, New York, North Carolina.

What will I be doing? 🚀

• Leverage data to diagnose challenges in a search, proactively create and execute solutions and influence and advice stakeholders.
• Attracts and converts passive talent through effective and authentic storytelling of company strategy and business goals.
• Partner with Intercom’s leaders and Hiring Managers to deeply understand their needs.
• Provide an excellent candidate experience and serve as a trusted partner.
• Influence and advise stakeholders on their recruiting approach, strategy, and processes.
• Manage the full cycle recruiting process for technical & non-technical hires by creating robust pipelines through active sourcing of multiple channels, screening resumes, interviewing, and closing candidates

What skills do I need? 📖

• Strong analytical, conceptual, and problem-solving abilities.
• 3+ years of full cycle recruiting experience in a high growth tech environment.
• Aligned with Intercom’s values; growth mindset, highly collaborative, work with a sense of urgency and obsess about customer success.
• Proven track record of meeting and exceeding hiring goals.
• Creative recruiting approach and capable of attracting and converting talent.
• Passion for building and managing diverse pipelines.
• Data and metrics driven, ability to use data to inform decisions.
• Expertise and talent market intelligence across business teams and technical teams (GTM, G&A, Engineering, Product, and Design)

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Macbooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
• Fun events for Intercomrades, friends, and family!
• In-office bicycle storage
• Catered lunch and dinner served every weekday, plus a variety of breakfast foods and a fully stocked kitchen
• Open vacation policy and 10 corporate holidays
• Fully funded comprehensive medical, dental, and vision coverage
• Paid Parental Leave Program
• Commuter benefits + 401k plan

The base salary range for this role is targeted at $121,600 - $164,500 for New York. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Please note that this information is only provided publicly for candidates in California, Colorado, New York and Washington, but the role is open to candidates outside of those locations as well.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).

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