Customer Service Representative (East Coast)

The Job
The ideal candidate will be the point-person on all communications regarding support inquiries, whether through phone, email or chat. You will assist with providing customers knowledge about the registration process as well as any relevant product data.
Essential Duties And Responsibilities

• Keep detailed records of support tasks that need done and tasks that have been completed
• Escalate any technical issues to Get Covered’s team
• Give clear answers to any interested and signed insurance customers via phone, email or chat
• Manage any cancellation and dispute requests
• Review new policy purchases for within our audit program
• Assist with the claims process
• Give clear answers along to agents via phone, email, or chat
• Follow up on any pending support tickets
• Assist customers with policy changes
• Transfer any specific insurance-related product questions to our carrier partners
• Perform other work-related duties as assigned

Minimum Qualifications (Knowledge, Skills And Abilities)

• Previous service experience in a customer service environment preferred but not required
• Prior experience within the SaaS industry is a plus but not required
• Excellent verbal and written communication skills along with attention to detail
• Basic computer skills and proficiency with Microsoft Office Suite (Word, Excel PowerPoint, etc.) required
• Have excellent time management skills
• Have excellent problem solving skills
• Prior experience within the Insurance industry is a plus but not required