Receptionist/ Office Administrator Jobs

We understand better than anyone how powerful a healthy pelvic floor can be. Over 7 years, we have helped thousands of patients in the Washington, DC, and Baltimore metro areas, we have expanded into four locations (and counting), and we have built a beautiful community. Today, the Indigo brand is firmly established in the space and backed by an impeccable reputation in the marketplace.

Our heart and history of results inspire clients to see the experience of healing and strengthening their bodies as savvy and freeing. For the same reasons, Indigo has grown to be the region’s leading and largest pelvic floor physical therapy and bodywork practice.

And we continue to grow. We are looking for a motivated Office administrator who can kick off a positive client experience at our practice. We are driven by healing, not by high productivity or billing units.

And we hire very selectively with dedication and culture front of mind. Some of our top cultural criteria include authenticity and drive. And because we believe in perpetual learning* and growth, we look for people eager to invest in themselves, and eager to support and challenge the team around them.

More on what Indigo has to offer:

• Our authentic and inclusive culture is a refreshing change from high-utilization, big-box physical therapy.
• In our work environments, your skills and knowledge are put to the utmost use. And your voice is heard and valued.
• We care for our team with the same level of integrity we care for our clients and offer an excellent benefits package including insurance, 401k, and 100% paid maternity leave, in addition to a competitive salary.
• We offer flexible working hours and do not work weekends.

Responsibilities:

• General facilities support, including, ordering supplies, and light laundry as needed
• Assist clients with scheduling (over the phone and/or in-person) follow-ups, processing payments for service, and any further questions
• Create outreach materials - fliers, brochures, and social media posts to expand our client base
• Greets patients who enter assigned areas, determines the nature of the patient's visit, explains relevant procedures, and processes paperwork as appropriate.
• Help plan and maintain calendars, including practice events and staff meetings
• Keep all client files and spreadsheets organized for PT staff to access
• Be a friendly face to greet our clients as they join us for appointments

Qualifications:

• Previous reception experience preferred, ideally in a clinical or outpatient setting.
• Strong interpersonal skills, both written & verbal are essential
• Ability to work effectively with a team
• Takes initiative on tasks without prompting
• Can maintain sensitive and confidential patient information
• Ability to communicate with clients in a friendly, efficient, and professional manner

This is a part-time position (18-20 hrs/week) with core working hours from 10 am-3:30 pm EST.

About Indigo

From the beginning in 2016 to today, our founder Dr. Sam DuFlo has remained steadfast and focused on delivering a uniquely profound response to the low awareness of the importance of a healthy pelvic floor. We are evidence that getting the credible evidence-based help you want and need to feel like the best version of yourself doesn’t need to be sterile and impersonal. We show up every day to give generously of our knowledge and support, and ultimately help people reclaim their power from problems that point back to their pelvic floor.

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