Receptionist/Office Assistant Jobs

JOB SUMMARY

We are seeking a Receptionist/Office Assistant to join our team. This individual will attend to visitors and deal with inquiries on the phone and face to face, as well as supply information regarding the organization to the general public, clients and customers. This individual will provide support with clerical duties and projects.

This position is based in our Accident, MD office reporting to the Sales Support Supervisor.

ESSENTIAL JOB FUNCTIONS

• Meet, greet and direct visitors
• Telephones/Reception
• Supports compliance efforts by coordinating End User Form data collection
• Provide information and assist clients in a courteous, professional manner
• Prepare Travel calendar and distribute weekly
• Orders and maintains office supplies and stock
• Additional duties as assigned
• Monitors general customer inquiry email inbox ([email protected]) and distributes emails to employees accordingly
• Assists sales team with copying and filing duties
• Faxes – Main Number
• Supports sales team with data entry and administration as needed within CRM platform
• Answer, screen and forward
• Ensure all visitors sign waiver forms as needed
• Coordinates company vehicle schedule
• Messages if/when required
• Assists with scanning and storage for archived data
• Clerical Duties as assigned
• Sort incoming mail and stamp outgoing mail
• Screen
• Tidy and maintain reception area
• Distribute
• Receive

Marketing Support

• Supports sales and marketing with event materials collection and shipment
• Leads site coordination for trade show demonstration equipment, ensuring seamless logistics for supply and return of materials
• Photographs equipment prior to shipment for archiving purposes
• Serves as site lead for promotional giveaways, ensuring adequate inventory to properly service business requirements
• Creates and edits social media content, working seamlessly with corporate marketing team members to ensure timely and accurate posts

DECISION-MAKING LATITUDE

• Directing Visitors
• Routing calls to appropriate parties
• Supporting departmental Teams

QUALIFICATIONS

EDUCATION:

High School Diploma

REQUIRED EXPERIENCE:

• Professional personal presentation
• Strong customer service skills
• Reliability
• Working knowledge of office suite products, specifically Word, Excel, Outlook and Teams
• Excellent communication skills
• Ability to express ideas clearly and professionally through oral communications
• Attention to detail
• 0-3 years of telephone/clerical experience
• Ability to answer phones

PREFERRED EXPERIENCE (Not Required):

• Ability to relate to people professionally on all levels
• Previous experience on a switchboard/multi-line phone system

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers and customers. Must be capable of lifting 25 pounds. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Actual base salary offered to the hired applicant will be determined based on their work location, level, qualifications, job related skills, as well as relevant education or training experience.
Hourly Pay Range Minimum $16.15 – Midpoint $20.19