Medical Office Administrator Jobs

Why Us?
With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
Could This Be For You?
In this role, you will have the opportunity to provide administrative support to patients, fellow employees and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong computer proficiency, and customer service. Typical responsibilities include scheduling appointments, validating insurance and payment authorization, inputting claims, processing payments, performing account collections, conducting billing research and responding to telephone inquiries.
Your Impact

• Responsible for patient appointment scheduling
• Insurance verification
• Creation of new patient charts and maintenance of patient records
• Providing financial counseling for patients and posting over the counter (OTC) payments
• Daily document research on an electronic health/medical record system
• Managing incoming phone calls
• Scanning and filing patient documents and ensuring complete and accurate information
• Obtaining insurance authorization

Minimum Qualification
Minimum Qualifications

• High school diploma or GED required.
• 2 years of office administrative experience
• A valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Preferred Qualifications And Experiences

• Associate's degree.
• Ability to type 40 correct words per minute.
• At least 1 year of experience with EMR/electronic health/medical record systems (preferably NextGen and/or OnBase).
• At least 2 years of computer and office equipment experience including MS Office products (Word, Excel), e-mail and automated billing systems, facsimile machines, calculator, postage machine, copiers, etc.
• Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.
• Basic administrative accounting skills.

Physical Requirements

• While performing the duties of this job, the employee will regularly be required to sit, walk and stand; occasionally bend or twist; regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

No Phone Calls/ Walk-ins
In an effort to maintain our highest level of customer service to our patients, no phone calls or walk-ins from prospective candidates, recruiters, staffing agencies or contractors will be accepted by the local Hanger Clinic. Please respect our policy. Any necessary inquiries should contact our corporate Talent Acquisition department.
Additional Success Factors

• Focus on superior outcomes, and calibrate work processes for outstanding results.
• Basic administrative accounting skills.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Demonstrated ability to provide a high level of customer service to patients, fellow employees and referral sources.
• Personable office professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse population in multicultural settings.
• Strong interpersonal, oral (including telephone) and written communication skills.
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects in a fast paced environment.
• Foster open collaboration and constructive dialogue with everyone around you.
• Resourceful team player who excels at building trusting relationships with patients, referral sources, and colleagues.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Continuously innovate new solutions, influencing and responding to change.
• Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.

Our Investment in You
Employees working at least 20 hours per week are eligible for the following benefits:

• 401(k)
• 8 Paid Holidays per Year
• Dental Insurance
• Health Insurance
• Paid Vacation Time Off
• Dependent Care Flex Spend Account
• Medical Flex Spend Account
• Life Insurance
• Paid Sick Time Off
• 8 hours of paid time to volunteer in your community
• Full-time employees are also eligible for short-term and long-term disability insurance
• Free employee assistance program
• Vision Insurance
• Competitive Pay
• Floating Holiday