Receptionist, Member Experience Jobs

• Informs members of appointment date(s) and gives appropriate pre-appointment instructions, as necessary.
• Welcomes and greets members at kiosks and general areas and assists with way-finding.
• Request and maintains supplies for the kiosks and reception areas.
• Initiates the completion of paperwork relating to members visit. Processes paperwork as appropriate.
• Assists members by providing general information, or referring to appropriate staff, as necessary.
• Performs other related duties, as appropriate.
• Receive and return prepared forms to members.
• Wears professional attire to include a KP-provided jacket.
• Retrieves, reconciles, and deposits change fund.
• Schedules appointments at the request of members and providers in accordance with established protocol.
• Informs providers or staff of members needing immediate attention. Brings unusual situations to the attention of the appropriate staff.
• Offer wheelchair assistance under established guidelines.
• Order member cards.
• Returns appropriate calls to members and staff as directed by provider or nursing staff.
• Receives funds from members, completes receipts, and properly posts transactions.
• Registers members to include: verifying eligibility; updating demographic information; identifying FYIs and special features; coordinating appropriate assistance, and creating new accounts, as needed.
• Receives and screens telephone calls, if necessary, takes messages or forwards calls, as appropriate.

• Minimum one (1) year of customer service experience required.

• High School Diploma or General Education Development (GED).

• N/A

• Proficiency in the use of applicable computer software and technology.
• Demonstrates a working knowledge of Health Plan coverage types, for example (but not limited to) traditional and deductible products within 6 months of employment.

• Current BLS certification preferred.
• One (1) year of reception experience in a healthcare setting preferred.
• Knowledge of medical terminology preferred.

PrimaryLocation : Maryland,Silver Spring,Silver Spring Medical Center
HoursPerWeek : 40
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri
WorkingHoursStart : 09:00 AM
WorkingHoursEnd : 05:30 PM
Job Schedule : Full-time
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : M40|OPEIU|Local 2
Job Level : Entry Level
Job Category : Administrative & Support Services
Department : Silver Spring Medical Center - Rgnl Med Fac-Med Ops Bus Svc - 1808
Travel : Yes, 25 % of the Time
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.