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Member Experience Representative Jobs

Member Experience Manager Jobs
By Fitness Formula Clubs (FFC) At Chicago, IL, United States
Management of the Customer Service, Front Desk, Cafe experience
2-5 years of previous management experience
Ensuring the experience in the Cafe is in line with our Core Values of Superior Service and cleanliness
Meet and exceed Individual and Departmental Goals as assigned by General Manager
Develop annual departmental budget with General Manager
Compile, maintain and present (as needed) weekly and monthly reports to General Manager
Member Experience Manager - Miami
By Industrious At Miami, FL, United States
You're a leader and empathetic, structured manager for your operations associate and have empowered them to take ownership of the space
Why Are Remote Corporate Workers Having More Fun? Co-Working Spaces
You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them
No member request is too big or too small for you to handle
You’re energized by people and work well in a team
Your attention to detail is something people comment on
Member Education Representative Jobs
By Colorado Public Employees' Retirement Association At , Denver, 80203 $60,000 - $79,000 a year
Effective relationship/case/account management skills and the ability to influence and inspire action
Responsible for meeting Division standards as set forth by management and the team
A combination of related education and experience equivalent to three years; bachelor’s degree preferred
Experience with digital engagement tools and platforms and the ability to utilize a variety of educational technology applications
Reports to: Member Education Manager
Develops and maintains relationships with affiliated PERA employers, and actively seeks to expand educational outreach for members through their employer
Member Experience Specialist Jobs
By Orlando City SC At , Orlando
Computer skills required: experience with Microsoft Office (Word, Excel, PowerPoint) is preferred.
Ensure customer data and profile requirements are accurately represented in the database.
Educate season ticket members of all applicable Membership benefits, programs, and events.
Identify opportunities to add-value to Membership benefits, programs, and events.
Identify areas to improve on and off game day experience.
Survey and analysis of various reporting (attendance, game day experience, etc.)
Director Member Experience Jobs
By The Constellation Club At , Irving $80,000 a year
Experience of 3 – 5+ Years in Hospitality, Event Management, Marketing Communications, Premium Suites, or Customer Relations
Undergraduate degree. Educational concentration in hospitality management, business, sports management, communications, journalism, public relations, or recreation
New Member Management –responsible for engagement strategies and monitoring the Member Journey connects activities that drive revenue and increased spending.
Experience with creating and implementing strategies that drive revenue and Club usage.
Prior experience in leading teams or projects to successful outcomes is preferred.
Lead & supervise the Member Experience Department
Member Experience Specialist Jobs
By Included Health At United States
Proficiency with technology; experience with Google apps, Apple products, and customer relationship management software a plus.
Effective time management, demonstrating high organization and attention to detail with tasks and deadlines.
Create and manage tickets, including complete, accurate, clear and concise documentation.
Enhance clinical outcomes for members and educate members on the benefits available to them.
3+ years of experience in customer service.
Demonstrated ability to critically think and solve complex situations, experience in motivational interviewing.
Member Support Representative Jobs
By Parchment At Scottsdale, AZ, United States
Bachelor’s degree or equivalent work experience in Higher Education or Education Technology
Experience using Microsoft Office products; familiarity with Salesforce and student information systems preferred
Superior communication skills, both written and verbal
Critical thinking and problem-solving skills
Engaging with our Members via email and by phone, to answer questions, solve problems, and build trust.
Work as part of a team to achieve key metrics and grow, together and individually.
Member Experience Coordinator Jobs
By Common Ground Healthcare Cooperative At Brookfield, WI, United States
Project management and/or time management skills with proven ability to manage multiple tasks and priorities.
Help members understand their benefits so they utilize them more effectively
Assist the Communications Manager with various aspects of communications for members and providers including:
Information gathering, writing, proofreading, and editing communications for members and providers including newsletters and other educational initiatives
Other duties and responsibilities as assigned
Two (2) years of professional work experience required. Experience in a healthcare or health insurance setting preferred.
R-37726 Member Experience Specialist
By BlueCross BlueShield of Tennessee At Greater Chattanooga, United States
Bachelor’s Degree in Communications, Marketing, or a related field or equivalent, relevant work experience required.
5 years of experience with strategy consulting, service, marketing, customer experience, customer research, product/call center operations, or related consumer-focused function required.
Proven decision making and problem solving skills
Excellent oral and written communication skills
Ability to manage multiple projects and priorities
Vendor relations experience is a bonus.
Member Experience Executive Jobs
By Boston Celtics At Boston, MA, United States
Ability to provide active listening and conflict management skills
Create memorable experiences through game night touchpoints, fan engagement, customer service and STM benefit programs
Handle year-round Membership experience and achieve annual retention goal of assigned Season Ticket Members
Support all STM retention strategies including events, year-round touchpoint program, benefits activation and at-risk scoring program
Previous similar experience in entertainment/sports/events is preferred
Excellent verbal and written communication skills
Member Experience Coordinator Jobs
By Arlington-Mansfield Area YMCA At Arlington, TX, United States
Assists Membership Experience Director with hiring, training, staff supervision, and coaching staff; emulates strategies to motivate staff to reach goals.
Previous customer service, sales or related experience preferred.
Possess skills in managing multiple priorities, organization, attention to detail and customer relations.
Excellent interpersonal and problem-solving skills.
Proficient knowledge of computers and ability to become proficient in AMA YMCA software.
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
Member Experience Lead Jobs
By Ro At New York, NY, United States
Manage projects to improve operations and quality on the Member Experience Team
Interest in people management and development
2+ years experience in a customer-facing role and a passion for customer service
Minimum of 1 year of experience managing a team
Experience with Zendesk or other contact center tools preferred
Paid parental leave + Fertility benefits
New Member Experience Lead
By Hampton At New York, NY, United States
Help facilitate surprise & delight moments for new members in the first 30 days of their Hampton experience
Take the current program we have for core group experiences and iterate beyond year one, while improving the existing playbook
Manage the relationships with our 25+ executive facilitators while attracting more to the team
5+ years of experience in community, retention, or membership roles
3+ years experience working with or alongside founders, C-suite, and/or entrepreneurs
Strong attention to detail, strong organizational skills, and the ability to operate in a very fast-paced startup environment
Member Experience Quality Manager
By Workplace Options At Raleigh, NC, United States
Experience facilitating cross-functional team discussions, including well-developed negotiation skills and ability to provide direction while not having direct authority.
ISO 9001 knowledge/experience is a plus.
Manage the "Close the loop" program.
Monitor, act on and analyse results of the VOC program to ensure consistent experience for all customers at each touchpoint.
Assess processes, calls, apps journeys to make relevant, timely recommendations for the continuous improvement of customer experience.
Actively participate in weekly team meetings-providing perspective on Customer Experience Quality concerns/accomplishments.
Member Experience Representative Jobs
By Kelsey-Seybold Clinic At , Pearland, Tx $44,762 - $55,307 a year
Job Title: Member Experience Representative
1-year customer service experience in a contact center environment.
Required: Excellent communication and listening skills, ability to read, speak, write, and understand the English language.
Employee Reward and Recognition Program
Paid time off for vacation, sick, and holidays
Clinic Location: Pearland Administration Office Building
Director Member Experience Jobs
By Invited At Philadelphia, PA, United States
Experience of 3 – 5+ Years in Hospitality, Event Management, Marketing Communications, Premium Suites, or Customer Relations
Undergraduate degree. Educational concentration in hospitality management, business, sports management, communications, journalism, public relations, or recreation
Organizational and time management skills with attention to detail
New Member Management –responsible for engagement strategies and monitoring the Member Journey connects activities that drive revenue and increased spending.
Experience with creating and implementing strategies that drive revenue and Club usage.
Prior experience in leading teams or projects to successful outcomes is preferred.
Club Manager - Member Experience
By Coto De Caza Golf Racquet Club At , Coto De Caza, 92679, Ca $100,000 a year
Experience of 3 – 5+ Years in Hospitality, Event Management, Marketing Communications, Premium Suites, or Customer Relations
Undergraduate degree. Educational concentration in hospitality management, business, sports management, communications, journalism, public relations, or recreation
Organizational and time management skills with attention to detail
Member Journey Management –responsible for engagement strategies and monitoring the Member Journey connect activities that drive revenue and increase spending.
Club Manager - Member Experience
Experience with creating and implementing strategies that drive revenue and Club usage.
Member Experience Director Jobs
By Anthem Golf Country Club At , Anthem, 85086, Az $75,000 - $85,000 a year
Experience of 3 – 5+ Years in Hospitality, Event Management, Marketing Communications, Premium Suites, or Customer Relations
Undergraduate degree. Educational concentration in hospitality management, business, sports management, communications, journalism, public relations, or recreation
Organizational and time management skills with attention to detail
New Member Management –responsible for engagement strategies and monitoring the Member Journey connects activities that drive revenue and increased spending.
Experience with creating and implementing strategies that drive revenue and Club usage.
Prior experience in leading teams or projects to successful outcomes is preferred.
Director Of Member Experience
By Confidential At New York, NY, United States
Strong analytical skills and experience with data-driven decision-making and KPI
- Manage the end-to-end member journey to identify opportunities to engage and delight our members.
- Develop and implement processes and procedures to ensure a seamless and consistent member experience across all channels and touchpoints.
10+ years of experience in member experience, CX, customer success, or a related
Experience conducting user research and using data to drive insights and
Excellent communication and collaboration skills, with the ability to work cross-
Member Experience Manager Jobs
By Kiln At Portland, OR, United States
Grow relations with vendors, partners, and members through effective hospitality management skills
Support company-wide facilities management and member experience procedures with Community teams across Kiln locations
Create a collaborative environment amongst Kiln members through daily onsite hospitality service and management
Manage food and beverage budget to ensure we are providing a first class member experience while controlling costs
Create and maintain the Kiln workspace experience, as defined by the member success strategy
Procure food and beverage offerings under direction of Community Director

Are you passionate about providing exceptional customer service? We are looking for a Member Experience Representative to join our team and help create an outstanding experience for our members. You will be responsible for responding to inquiries, resolving customer issues, and providing helpful advice. If you are a people-person with excellent communication skills, this could be the perfect job for you!

Overview Member Experience Representative is a customer service role responsible for providing exceptional customer service to members of an organization. The role involves providing assistance to members, responding to inquiries, resolving customer complaints, and ensuring that members have a positive experience. Detailed Job Description The Member Experience Representative is responsible for providing exceptional customer service to members of an organization. This includes responding to inquiries, resolving customer complaints, and ensuring that members have a positive experience. The Representative will also be responsible for providing information on products and services, processing orders, and providing assistance with any other customer service related tasks. Job Skills Required
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to handle difficult customer situations
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant products and services
Job Experience
• Previous customer service experience
• Previous experience in a customer service role
Job Responsibilities
• Respond to customer inquiries and complaints in a timely manner
• Provide information on products and services
• Process orders and provide assistance with any other customer service related tasks
• Ensure customer satisfaction by providing exceptional customer service
• Maintain accurate records of customer interactions
• Follow up with customers to ensure their satisfaction
• Resolve customer complaints in a professional and timely manner
• Monitor customer feedback and provide feedback to management