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Member Experience Director Jobs

Member Experience Manager Jobs
By Fitness Formula Clubs (FFC) At Chicago, IL, United States
Management of the Customer Service, Front Desk, Cafe experience
2-5 years of previous management experience
Ensuring the experience in the Cafe is in line with our Core Values of Superior Service and cleanliness
Meet and exceed Individual and Departmental Goals as assigned by General Manager
Develop annual departmental budget with General Manager
Compile, maintain and present (as needed) weekly and monthly reports to General Manager
Director - Customer Experience & Member Engagement
By GEHA Health At Lees Summit, MO, United States
Bachelor's Degree in business, healthcare, marketing or related field or combination of post high school education and related experience.
10+ years of related CX and/or consumer insights experience, 5+ years of which have been in a leadership role.
Experience applying statistical analysis and data visualization to generate actionable insights and opportunities to optimize the member experience.
Proven leadership skills (both team building and the ability to lead cross-functional teams).
Experience with Voice of the Customer technology and testing platforms (Qualtrics, Medallia, Feedback Loop, User Testing etc.).
IT, digital, or performance marketing experience
Member Experience Manager - Miami
By Industrious At Miami, FL, United States
You're a leader and empathetic, structured manager for your operations associate and have empowered them to take ownership of the space
Why Are Remote Corporate Workers Having More Fun? Co-Working Spaces
You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them
No member request is too big or too small for you to handle
You’re energized by people and work well in a team
Your attention to detail is something people comment on
Member Experience Specialist Jobs
By Orlando City SC At , Orlando
Computer skills required: experience with Microsoft Office (Word, Excel, PowerPoint) is preferred.
Ensure customer data and profile requirements are accurately represented in the database.
Educate season ticket members of all applicable Membership benefits, programs, and events.
Identify opportunities to add-value to Membership benefits, programs, and events.
Identify areas to improve on and off game day experience.
Survey and analysis of various reporting (attendance, game day experience, etc.)
Director Member Experience Jobs
By The Constellation Club At , Irving $80,000 a year
Experience of 3 – 5+ Years in Hospitality, Event Management, Marketing Communications, Premium Suites, or Customer Relations
Undergraduate degree. Educational concentration in hospitality management, business, sports management, communications, journalism, public relations, or recreation
New Member Management –responsible for engagement strategies and monitoring the Member Journey connects activities that drive revenue and increased spending.
Experience with creating and implementing strategies that drive revenue and Club usage.
Prior experience in leading teams or projects to successful outcomes is preferred.
Lead & supervise the Member Experience Department
Director - Customer Experience & Member Engagement
By GEHA At , Lee's Summit, Mo $134,946 - $189,054 a year
Bachelor's Degree in business, healthcare, marketing or related field or combination of post high school education and related experience.
10+ years of related CX and/or consumer insights experience, 5+ years of which have been in a leadership role.
Experience applying statistical analysis and data visualization to generate actionable insights and opportunities to optimize the member experience.
Proven leadership skills (both team building and the ability to lead cross-functional teams).
Experience with Voice of the Customer technology and testing platforms (Qualtrics, Medallia, Feedback Loop, User Testing etc.).
IT, digital, or performance marketing experience
Member Experience Specialist Jobs
By Included Health At United States
Proficiency with technology; experience with Google apps, Apple products, and customer relationship management software a plus.
Effective time management, demonstrating high organization and attention to detail with tasks and deadlines.
Create and manage tickets, including complete, accurate, clear and concise documentation.
Enhance clinical outcomes for members and educate members on the benefits available to them.
3+ years of experience in customer service.
Demonstrated ability to critically think and solve complex situations, experience in motivational interviewing.
Director, Member Advocacy And Complaint Experience
By SoFi At Cottonwood Heights, UT, United States
Experience required engaging with and/or presenting with Regulatory Agencies (OCC, U.S. Federal Reserve, CFPB)
Process design experience (LEAN/Kaizen) to understand complaint root cause and path to remediation actions.
Everyone at SoFi is a Risk Manager.
Domain expert in end-to-end financial services complaints program design required
Strong analytical expertise in developing insightful visualizations that provide impactful trends, actionable intelligence, and correlation across multiple dimensions.
Leadership of Complaints Committee and Member Advocacy Programs
Director, Member Advocacy And Complaint Experience
By SoFi At Claymont, DE, United States
Experience required engaging with and/or presenting with Regulatory Agencies (OCC, U.S. Federal Reserve, CFPB)
Process design experience (LEAN/Kaizen) to understand complaint root cause and path to remediation actions.
Everyone at SoFi is a Risk Manager.
Domain expert in end-to-end financial services complaints program design required
Strong analytical expertise in developing insightful visualizations that provide impactful trends, actionable intelligence, and correlation across multiple dimensions.
Leadership of Complaints Committee and Member Advocacy Programs
Director, Member Advocacy And Complaint Experience
By SoFi At Charlotte, NC, United States
Experience required engaging with and/or presenting with Regulatory Agencies (OCC, U.S. Federal Reserve, CFPB)
Process design experience (LEAN/Kaizen) to understand complaint root cause and path to remediation actions.
Everyone at SoFi is a Risk Manager.
Domain expert in end-to-end financial services complaints program design required
Strong analytical expertise in developing insightful visualizations that provide impactful trends, actionable intelligence, and correlation across multiple dimensions.
Leadership of Complaints Committee and Member Advocacy Programs
Director, Member Advocacy And Complaint Experience
By SoFi At Jacksonville, FL, United States
Experience required engaging with and/or presenting with Regulatory Agencies (OCC, U.S. Federal Reserve, CFPB)
Process design experience (LEAN/Kaizen) to understand complaint root cause and path to remediation actions.
Everyone at SoFi is a Risk Manager.
Domain expert in end-to-end financial services complaints program design required
Strong analytical expertise in developing insightful visualizations that provide impactful trends, actionable intelligence, and correlation across multiple dimensions.
Leadership of Complaints Committee and Member Advocacy Programs
Member Experience Coordinator Jobs
By Common Ground Healthcare Cooperative At Brookfield, WI, United States
Project management and/or time management skills with proven ability to manage multiple tasks and priorities.
Help members understand their benefits so they utilize them more effectively
Assist the Communications Manager with various aspects of communications for members and providers including:
Information gathering, writing, proofreading, and editing communications for members and providers including newsletters and other educational initiatives
Other duties and responsibilities as assigned
Two (2) years of professional work experience required. Experience in a healthcare or health insurance setting preferred.
R-37726 Member Experience Specialist
By BlueCross BlueShield of Tennessee At Greater Chattanooga, United States
Bachelor’s Degree in Communications, Marketing, or a related field or equivalent, relevant work experience required.
5 years of experience with strategy consulting, service, marketing, customer experience, customer research, product/call center operations, or related consumer-focused function required.
Proven decision making and problem solving skills
Excellent oral and written communication skills
Ability to manage multiple projects and priorities
Vendor relations experience is a bonus.
Member Experience Executive Jobs
By Boston Celtics At Boston, MA, United States
Ability to provide active listening and conflict management skills
Create memorable experiences through game night touchpoints, fan engagement, customer service and STM benefit programs
Handle year-round Membership experience and achieve annual retention goal of assigned Season Ticket Members
Support all STM retention strategies including events, year-round touchpoint program, benefits activation and at-risk scoring program
Previous similar experience in entertainment/sports/events is preferred
Excellent verbal and written communication skills
Member Experience Coordinator Jobs
By Arlington-Mansfield Area YMCA At Arlington, TX, United States
Assists Membership Experience Director with hiring, training, staff supervision, and coaching staff; emulates strategies to motivate staff to reach goals.
Previous customer service, sales or related experience preferred.
Possess skills in managing multiple priorities, organization, attention to detail and customer relations.
Excellent interpersonal and problem-solving skills.
Proficient knowledge of computers and ability to become proficient in AMA YMCA software.
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
Member Experience Lead Jobs
By Ro At New York, NY, United States
Manage projects to improve operations and quality on the Member Experience Team
Interest in people management and development
2+ years experience in a customer-facing role and a passion for customer service
Minimum of 1 year of experience managing a team
Experience with Zendesk or other contact center tools preferred
Paid parental leave + Fertility benefits
New Member Experience Lead
By Hampton At New York, NY, United States
Help facilitate surprise & delight moments for new members in the first 30 days of their Hampton experience
Take the current program we have for core group experiences and iterate beyond year one, while improving the existing playbook
Manage the relationships with our 25+ executive facilitators while attracting more to the team
5+ years of experience in community, retention, or membership roles
3+ years experience working with or alongside founders, C-suite, and/or entrepreneurs
Strong attention to detail, strong organizational skills, and the ability to operate in a very fast-paced startup environment
Manager, Member Experience Jobs
By Alignment Health At Orange, CA, United States
Minimum three (3) years in management capacity in a compliance-driven industry required; management experience in health plan/Medicare industry highly preferred.
Strong interpersonal skills and a collaborative management style.
Maintain high knowledge of procedures, protocols, benefits, services, systems, and any other necessary information to resolve member issues and inquiries.
Ensure that Member Experience staff possess the skills and training necessary to communicate effectively with the plan’s membership.
Knowledge of Medicare Managed Care Plans required.
Demonstrated success with implementation and/or management of applications, such as: workforce management, CRM, campaign manager, EMR PM, etc.
Member Experience Quality Manager
By Workplace Options At Raleigh, NC, United States
Experience facilitating cross-functional team discussions, including well-developed negotiation skills and ability to provide direction while not having direct authority.
ISO 9001 knowledge/experience is a plus.
Manage the "Close the loop" program.
Monitor, act on and analyse results of the VOC program to ensure consistent experience for all customers at each touchpoint.
Assess processes, calls, apps journeys to make relevant, timely recommendations for the continuous improvement of customer experience.
Actively participate in weekly team meetings-providing perspective on Customer Experience Quality concerns/accomplishments.
Member Experience Coordinator Jobs
By Seed Health At United States
Committed to education and deepening self-learning and understanding of Seed, our products, and the science and knowledge that empowers our health
Act as the member champion, maximizing on opportunities to provide personal touches and surprise and delight experiences
Become an expert on Seed’s various product offerings
Actively pinpoint problems within product and experience to provide solutions for our members
Manage your personal daily ticket queue effectively, with quality and speed in mind
Complete ad-hoc assignments and other responsibilities as delegated

Are you passionate about creating an exceptional member experience? We are looking for a Member Experience Director to join our team and help us deliver an outstanding experience to our members. As the Member Experience Director, you will be responsible for developing and executing strategies to ensure our members have a positive and rewarding experience. You will be responsible for managing customer service, developing customer loyalty programs, and creating innovative solutions to improve the member experience. If you have a passion for creating a great customer experience, we want to hear from you!

Overview The Member Experience Director is responsible for creating and managing a positive and engaging experience for members of an organization. This includes developing and executing strategies to ensure that members are satisfied with their experience, as well as developing and managing programs to increase member engagement. Detailed Job Description The Member Experience Director is responsible for creating and managing a positive and engaging experience for members of an organization. This includes developing and executing strategies to ensure that members are satisfied with their experience, as well as developing and managing programs to increase member engagement. The Member Experience Director will work closely with the organization’s leadership team to ensure that the organization’s goals and objectives are met. The Member Experience Director will also be responsible for developing and managing programs to increase member engagement and satisfaction. Job Skills Required
• Excellent communication and interpersonal skills
• Strong organizational and project management skills
• Ability to work independently and as part of a team
• Ability to think strategically and creatively
• Knowledge of customer service principles and practices
• Knowledge of membership management systems
• Knowledge of marketing principles and practices
• Knowledge of data analysis and reporting
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in customer service, membership management, or related field
• Experience in developing and managing programs to increase member engagement and satisfaction
• Experience in data analysis and reporting
• Proficiency in Microsoft Office Suite
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of membership management systems
• Knowledge of marketing principles and practices
• Knowledge of data analysis and reporting
Job Experience
• 5+ years of experience in customer service, membership management, or related field
• Experience in developing and managing programs to increase member engagement and satisfaction
• Experience in data analysis and reporting
Job Responsibilities
• Develop and execute strategies to ensure that members are satisfied with their experience
• Develop and manage programs to increase member engagement and satisfaction
• Work closely with the organization’s leadership team to ensure that the organization’s goals and objectives are met
• Analyze data and generate reports to track member engagement and satisfaction
• Monitor and respond to member feedback
• Develop and implement strategies to improve member experience
• Manage membership database and ensure accuracy of data