Register
Recruit Create CV

Member Experience Specialist Jobs

Member Experience Specialist Jobs
By Orlando City SC At , Orlando
Computer skills required: experience with Microsoft Office (Word, Excel, PowerPoint) is preferred.
Ensure customer data and profile requirements are accurately represented in the database.
Educate season ticket members of all applicable Membership benefits, programs, and events.
Identify opportunities to add-value to Membership benefits, programs, and events.
Identify areas to improve on and off game day experience.
Survey and analysis of various reporting (attendance, game day experience, etc.)
Member Experience Specialist Jobs
By Included Health At United States
Proficiency with technology; experience with Google apps, Apple products, and customer relationship management software a plus.
Effective time management, demonstrating high organization and attention to detail with tasks and deadlines.
Create and manage tickets, including complete, accurate, clear and concise documentation.
Enhance clinical outcomes for members and educate members on the benefits available to them.
3+ years of experience in customer service.
Demonstrated ability to critically think and solve complex situations, experience in motivational interviewing.
Member Experience Coordinator Jobs
By Common Ground Healthcare Cooperative At Brookfield, WI, United States
Project management and/or time management skills with proven ability to manage multiple tasks and priorities.
Help members understand their benefits so they utilize them more effectively
Assist the Communications Manager with various aspects of communications for members and providers including:
Information gathering, writing, proofreading, and editing communications for members and providers including newsletters and other educational initiatives
Other duties and responsibilities as assigned
Two (2) years of professional work experience required. Experience in a healthcare or health insurance setting preferred.
Member Experience Manager - Jersey City
By Industrious At New York, NY, United States
You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them
No member request is too big or too small for you to handle
You’re energized by people and work well in a team
Your attention to detail is something people comment on
You’re resilient. You know growth only comes from embracing challenging and unpredictable days
You’re willing to get your hands dirty one minute and think big picture the next
R-37726 Member Experience Specialist
By BlueCross BlueShield of Tennessee At Greater Chattanooga, United States
Bachelor’s Degree in Communications, Marketing, or a related field or equivalent, relevant work experience required.
5 years of experience with strategy consulting, service, marketing, customer experience, customer research, product/call center operations, or related consumer-focused function required.
Proven decision making and problem solving skills
Excellent oral and written communication skills
Ability to manage multiple projects and priorities
Vendor relations experience is a bonus.
Member Experience Executive Jobs
By Boston Celtics At Boston, MA, United States
Ability to provide active listening and conflict management skills
Create memorable experiences through game night touchpoints, fan engagement, customer service and STM benefit programs
Handle year-round Membership experience and achieve annual retention goal of assigned Season Ticket Members
Support all STM retention strategies including events, year-round touchpoint program, benefits activation and at-risk scoring program
Previous similar experience in entertainment/sports/events is preferred
Excellent verbal and written communication skills
Member Experience Coordinator Jobs
By Arlington-Mansfield Area YMCA At Arlington, TX, United States
Assists Membership Experience Director with hiring, training, staff supervision, and coaching staff; emulates strategies to motivate staff to reach goals.
Previous customer service, sales or related experience preferred.
Possess skills in managing multiple priorities, organization, attention to detail and customer relations.
Excellent interpersonal and problem-solving skills.
Proficient knowledge of computers and ability to become proficient in AMA YMCA software.
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
Member Experience Lead Jobs
By Ro At New York, NY, United States
Manage projects to improve operations and quality on the Member Experience Team
Interest in people management and development
2+ years experience in a customer-facing role and a passion for customer service
Minimum of 1 year of experience managing a team
Experience with Zendesk or other contact center tools preferred
Paid parental leave + Fertility benefits
New Member Experience Lead
By Hampton At New York, NY, United States
Help facilitate surprise & delight moments for new members in the first 30 days of their Hampton experience
Take the current program we have for core group experiences and iterate beyond year one, while improving the existing playbook
Manage the relationships with our 25+ executive facilitators while attracting more to the team
5+ years of experience in community, retention, or membership roles
3+ years experience working with or alongside founders, C-suite, and/or entrepreneurs
Strong attention to detail, strong organizational skills, and the ability to operate in a very fast-paced startup environment
Manager, Member Experience Jobs
By Alignment Health At Orange, CA, United States
Minimum three (3) years in management capacity in a compliance-driven industry required; management experience in health plan/Medicare industry highly preferred.
Strong interpersonal skills and a collaborative management style.
Maintain high knowledge of procedures, protocols, benefits, services, systems, and any other necessary information to resolve member issues and inquiries.
Ensure that Member Experience staff possess the skills and training necessary to communicate effectively with the plan’s membership.
Knowledge of Medicare Managed Care Plans required.
Demonstrated success with implementation and/or management of applications, such as: workforce management, CRM, campaign manager, EMR PM, etc.
Member Experience Quality Manager
By Workplace Options At Raleigh, NC, United States
Experience facilitating cross-functional team discussions, including well-developed negotiation skills and ability to provide direction while not having direct authority.
ISO 9001 knowledge/experience is a plus.
Manage the "Close the loop" program.
Monitor, act on and analyse results of the VOC program to ensure consistent experience for all customers at each touchpoint.
Assess processes, calls, apps journeys to make relevant, timely recommendations for the continuous improvement of customer experience.
Actively participate in weekly team meetings-providing perspective on Customer Experience Quality concerns/accomplishments.
Member Experience Coordinator Jobs
By Seed Health At United States
Committed to education and deepening self-learning and understanding of Seed, our products, and the science and knowledge that empowers our health
Act as the member champion, maximizing on opportunities to provide personal touches and surprise and delight experiences
Become an expert on Seed’s various product offerings
Actively pinpoint problems within product and experience to provide solutions for our members
Manage your personal daily ticket queue effectively, with quality and speed in mind
Complete ad-hoc assignments and other responsibilities as delegated
Member Experience Specialist, Probate
By Trust & Will At United States
Experience in financial services, legal services, customer support, or account management
Own, drive and manage an end-to-end probate case process for members
Excellent written, verbal, and interpersonal communication skills
Strong emotional intelligence and critical thinking skills
Ability to manage a full caseload, timelines, and deadlines across daily tasks
Fantastic health benefits including medical, dental, vision, life insurance, and generous parental leave
Insights Analyst, Member Experience
By Chime At San Francisco, CA, United States
Collaborate with other analysts, subject matter authorities, and decision-makers to develop data-driven insights to improve overall member experience.
Hands-on experience with experimentation design (A/B testing)
Looker (or other BI tool) experience is preferred but not required.
Working experience in building machine learning models (regression, classification, clustering and NLP) to drive positive business impacts
Experience working with cross-functional partners to design and implement experiments to ensure thorough testing
Strong verbal and written communication skills, including the ability to synthesize sophisticated topics and create compelling narratives for various audiences
Member Experience Representative Jobs
By Kelsey-Seybold Clinic At , Pearland, Tx $44,762 - $55,307 a year
Job Title: Member Experience Representative
1-year customer service experience in a contact center environment.
Required: Excellent communication and listening skills, ability to read, speak, write, and understand the English language.
Employee Reward and Recognition Program
Paid time off for vacation, sick, and holidays
Clinic Location: Pearland Administration Office Building
Director Member Experience Jobs
By Invited At Philadelphia, PA, United States
Experience of 3 – 5+ Years in Hospitality, Event Management, Marketing Communications, Premium Suites, or Customer Relations
Undergraduate degree. Educational concentration in hospitality management, business, sports management, communications, journalism, public relations, or recreation
Organizational and time management skills with attention to detail
New Member Management –responsible for engagement strategies and monitoring the Member Journey connects activities that drive revenue and increased spending.
Experience with creating and implementing strategies that drive revenue and Club usage.
Prior experience in leading teams or projects to successful outcomes is preferred.
Club Manager - Member Experience
By Coto De Caza Golf Racquet Club At , Coto De Caza, 92679, Ca $100,000 a year
Experience of 3 – 5+ Years in Hospitality, Event Management, Marketing Communications, Premium Suites, or Customer Relations
Undergraduate degree. Educational concentration in hospitality management, business, sports management, communications, journalism, public relations, or recreation
Organizational and time management skills with attention to detail
Member Journey Management –responsible for engagement strategies and monitoring the Member Journey connect activities that drive revenue and increase spending.
Club Manager - Member Experience
Experience with creating and implementing strategies that drive revenue and Club usage.
Front Desk- Member Experience Specialist
By VASA Fitness At , Salt Lake City, 84106, Ut $11.40 - $15.40 an hour
Commitment to Delivering a World Class Guest and Member Experience:
Demonstrates Professionalism- Is punctual, and professional in appearance.
Can work with minimal supervision.
Unquestionable personal code of ethics and integrity
1 yr. + Customer Service in retail, restaurants or in person-based service industry preferred.
1 yr.+ working with and contributing to the success of a team.
Member Experience Director Jobs
By Anthem Golf Country Club At , Anthem, 85086, Az $75,000 - $85,000 a year
Experience of 3 – 5+ Years in Hospitality, Event Management, Marketing Communications, Premium Suites, or Customer Relations
Undergraduate degree. Educational concentration in hospitality management, business, sports management, communications, journalism, public relations, or recreation
Organizational and time management skills with attention to detail
New Member Management –responsible for engagement strategies and monitoring the Member Journey connects activities that drive revenue and increased spending.
Experience with creating and implementing strategies that drive revenue and Club usage.
Prior experience in leading teams or projects to successful outcomes is preferred.
Director Of Member Experience
By Confidential At New York, NY, United States
Strong analytical skills and experience with data-driven decision-making and KPI
- Manage the end-to-end member journey to identify opportunities to engage and delight our members.
- Develop and implement processes and procedures to ensure a seamless and consistent member experience across all channels and touchpoints.
10+ years of experience in member experience, CX, customer success, or a related
Experience conducting user research and using data to drive insights and
Excellent communication and collaboration skills, with the ability to work cross-

Are you passionate about providing exceptional customer service? We are looking for a Member Experience Specialist to join our team and provide an outstanding experience for our members. If you have a knack for problem solving and a commitment to delivering excellent customer service, this could be the perfect job for you!

Overview Member Experience Specialists are responsible for providing excellent customer service to members of an organization. They are responsible for ensuring that members have a positive experience with the organization, and that their needs are met in a timely and efficient manner. They may also be responsible for providing support to members in the form of advice, guidance, and problem-solving. Detailed Job Description Member Experience Specialists are responsible for providing excellent customer service to members of an organization. They are responsible for responding to inquiries and complaints in a timely and professional manner, and for providing members with information about the organization’s services and products. They must be able to identify and resolve customer issues, and to provide members with solutions to their problems. They must also be able to build relationships with members and to ensure that their needs are met. Member Experience Specialists must be able to communicate effectively with members, both verbally and in writing. They must be able to listen to members’ needs and to provide them with accurate information. They must also be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to build relationships with members
• Ability to identify and resolve customer issues
• Ability to work independently and as part of a team
• Knowledge of the organization’s services and products
• Knowledge of customer service principles and practices
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service or a related field
• Knowledge of customer service principles and practices
• Knowledge of the organization’s services and products
• Ability to communicate effectively with members
• Ability to build relationships with members
• Ability to identify and resolve customer issues
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of the organization’s services and products
• Knowledge of problem-solving techniques
• Knowledge of computer systems and software
Job Experience
• Previous experience in customer service or a related field
• Experience in building relationships with members
• Experience in identifying and resolving customer issues
Job Responsibilities
• Respond to inquiries and complaints in a timely and professional manner
• Provide members with information about the organization’s services and products
• Identify and resolve customer issues
• Provide members with solutions to their problems
• Build relationships with members
• Ensure that members