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Member Experience Lead Jobs

Member Experience Manager Jobs
By Fitness Formula Clubs (FFC) At Chicago, IL, United States
Management of the Customer Service, Front Desk, Cafe experience
2-5 years of previous management experience
Ensuring the experience in the Cafe is in line with our Core Values of Superior Service and cleanliness
Meet and exceed Individual and Departmental Goals as assigned by General Manager
Develop annual departmental budget with General Manager
Compile, maintain and present (as needed) weekly and monthly reports to General Manager
Member Experience Manager - Miami
By Industrious At Miami, FL, United States
You're a leader and empathetic, structured manager for your operations associate and have empowered them to take ownership of the space
Why Are Remote Corporate Workers Having More Fun? Co-Working Spaces
You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them
No member request is too big or too small for you to handle
You’re energized by people and work well in a team
Your attention to detail is something people comment on
Member Experience Specialist Jobs
By Orlando City SC At , Orlando
Computer skills required: experience with Microsoft Office (Word, Excel, PowerPoint) is preferred.
Ensure customer data and profile requirements are accurately represented in the database.
Educate season ticket members of all applicable Membership benefits, programs, and events.
Identify opportunities to add-value to Membership benefits, programs, and events.
Identify areas to improve on and off game day experience.
Survey and analysis of various reporting (attendance, game day experience, etc.)
Director Member Experience Jobs
By The Constellation Club At , Irving $80,000 a year
Experience of 3 – 5+ Years in Hospitality, Event Management, Marketing Communications, Premium Suites, or Customer Relations
Undergraduate degree. Educational concentration in hospitality management, business, sports management, communications, journalism, public relations, or recreation
New Member Management –responsible for engagement strategies and monitoring the Member Journey connects activities that drive revenue and increased spending.
Experience with creating and implementing strategies that drive revenue and Club usage.
Prior experience in leading teams or projects to successful outcomes is preferred.
Lead & supervise the Member Experience Department
Member Experience Specialist Jobs
By Included Health At United States
Proficiency with technology; experience with Google apps, Apple products, and customer relationship management software a plus.
Effective time management, demonstrating high organization and attention to detail with tasks and deadlines.
Create and manage tickets, including complete, accurate, clear and concise documentation.
Enhance clinical outcomes for members and educate members on the benefits available to them.
3+ years of experience in customer service.
Demonstrated ability to critically think and solve complex situations, experience in motivational interviewing.
Lead, Customer Experience - Member Services (Remote)
By Molina Healthcare At United States
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Work with coworkers, management, and other departments to help coordinate problem solving in an effective and timely manner.
Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.
Effective communication skills in a professionally setting, both spoken and verbal.
Manages multiple channels of communication (e.g., Teams, Jabber) within a timely manner.
Must be available to work between operation hours of 5:00am-8:00pm PST.
R-37726 Member Experience Specialist
By BlueCross BlueShield of Tennessee At Greater Chattanooga, United States
Bachelor’s Degree in Communications, Marketing, or a related field or equivalent, relevant work experience required.
5 years of experience with strategy consulting, service, marketing, customer experience, customer research, product/call center operations, or related consumer-focused function required.
Proven decision making and problem solving skills
Excellent oral and written communication skills
Ability to manage multiple projects and priorities
Vendor relations experience is a bonus.
Member Experience Executive Jobs
By Boston Celtics At Boston, MA, United States
Ability to provide active listening and conflict management skills
Create memorable experiences through game night touchpoints, fan engagement, customer service and STM benefit programs
Handle year-round Membership experience and achieve annual retention goal of assigned Season Ticket Members
Support all STM retention strategies including events, year-round touchpoint program, benefits activation and at-risk scoring program
Previous similar experience in entertainment/sports/events is preferred
Excellent verbal and written communication skills
Member Experience Lead Jobs
By Ro At New York, NY, United States
Manage projects to improve operations and quality on the Member Experience Team
Interest in people management and development
2+ years experience in a customer-facing role and a passion for customer service
Minimum of 1 year of experience managing a team
Experience with Zendesk or other contact center tools preferred
Paid parental leave + Fertility benefits
New Member Experience Lead
By Hampton At New York, NY, United States
Help facilitate surprise & delight moments for new members in the first 30 days of their Hampton experience
Take the current program we have for core group experiences and iterate beyond year one, while improving the existing playbook
Manage the relationships with our 25+ executive facilitators while attracting more to the team
5+ years of experience in community, retention, or membership roles
3+ years experience working with or alongside founders, C-suite, and/or entrepreneurs
Strong attention to detail, strong organizational skills, and the ability to operate in a very fast-paced startup environment
Manager, Member Experience Jobs
By Alignment Health At Orange, CA, United States
Minimum three (3) years in management capacity in a compliance-driven industry required; management experience in health plan/Medicare industry highly preferred.
Strong interpersonal skills and a collaborative management style.
Maintain high knowledge of procedures, protocols, benefits, services, systems, and any other necessary information to resolve member issues and inquiries.
Ensure that Member Experience staff possess the skills and training necessary to communicate effectively with the plan’s membership.
Knowledge of Medicare Managed Care Plans required.
Demonstrated success with implementation and/or management of applications, such as: workforce management, CRM, campaign manager, EMR PM, etc.
Program Lead, Experience Jobs
By Atrium Health At Charlotte, NC, United States
Consulting and/or project management experience preferred.
Apply change, risk, and resource management principles when needed.
PMP from the Project Management Institute required.
Lead, manage and track improvement initiatives and program-related projects.
Coordinate with program managers and other stakeholders to create detailed implementation plans. This includes deadlines, milestones, processes, and risk mitigation protocols.
5 years of related experience preferred.
Member Experience Quality Manager
By Workplace Options At Raleigh, NC, United States
Experience facilitating cross-functional team discussions, including well-developed negotiation skills and ability to provide direction while not having direct authority.
ISO 9001 knowledge/experience is a plus.
Manage the "Close the loop" program.
Monitor, act on and analyse results of the VOC program to ensure consistent experience for all customers at each touchpoint.
Assess processes, calls, apps journeys to make relevant, timely recommendations for the continuous improvement of customer experience.
Actively participate in weekly team meetings-providing perspective on Customer Experience Quality concerns/accomplishments.
Experience Design Lead Jobs
By McDonald's At Chicago, IL, United States
You will partner closely with product management and engineering teams to drive innovation and push the boundaries of what’s possible.
You actively drive the design review cycle and close on design requirements.
You effectively lead collaboration across teams; not just gathering business requirements but support in defining them.
You have experience applying Accessibility best practices (WCAG)
5+ years of experience in user centered experience design, with a focus on commerce.
Experience working with UX researchers and acting on the research analysis in their design work.
Member Experience Coordinator Jobs
By Seed Health At United States
Committed to education and deepening self-learning and understanding of Seed, our products, and the science and knowledge that empowers our health
Act as the member champion, maximizing on opportunities to provide personal touches and surprise and delight experiences
Become an expert on Seed’s various product offerings
Actively pinpoint problems within product and experience to provide solutions for our members
Manage your personal daily ticket queue effectively, with quality and speed in mind
Complete ad-hoc assignments and other responsibilities as delegated
Lead Experience Manager, Verizon Value
By Verizon At Miami, FL, United States
Providing leadership and experience management expertise across teams including internal Digital Operations, Engineering, Design, Marketing, and Brand partners.
Experience with Agile/Scrum methodologies and working knowledge of Google Suite, Atlassian, Slack, and Figma.
Defining customer-first strategies for your experience area and roadmap to develop best-in-class digital experiences.
Converting strategic ideas into executable actions by defining requirements and facilitating team activities to implement solutions.
Developing reports that provide ongoing measurement of experience performance.
Crafting user stories to document experience updates
Member Experience Specialist, Probate
By Trust & Will At United States
Experience in financial services, legal services, customer support, or account management
Own, drive and manage an end-to-end probate case process for members
Excellent written, verbal, and interpersonal communication skills
Strong emotional intelligence and critical thinking skills
Ability to manage a full caseload, timelines, and deadlines across daily tasks
Fantastic health benefits including medical, dental, vision, life insurance, and generous parental leave
Insights Analyst, Member Experience
By Chime At San Francisco, CA, United States
Collaborate with other analysts, subject matter authorities, and decision-makers to develop data-driven insights to improve overall member experience.
Hands-on experience with experimentation design (A/B testing)
Looker (or other BI tool) experience is preferred but not required.
Working experience in building machine learning models (regression, classification, clustering and NLP) to drive positive business impacts
Experience working with cross-functional partners to design and implement experiments to ensure thorough testing
Strong verbal and written communication skills, including the ability to synthesize sophisticated topics and create compelling narratives for various audiences
Member Experience Representative Jobs
By Kelsey-Seybold Clinic At , Pearland, Tx $44,762 - $55,307 a year
Job Title: Member Experience Representative
1-year customer service experience in a contact center environment.
Required: Excellent communication and listening skills, ability to read, speak, write, and understand the English language.
Employee Reward and Recognition Program
Paid time off for vacation, sick, and holidays
Clinic Location: Pearland Administration Office Building
Director Member Experience Jobs
By Invited At Philadelphia, PA, United States
Experience of 3 – 5+ Years in Hospitality, Event Management, Marketing Communications, Premium Suites, or Customer Relations
Undergraduate degree. Educational concentration in hospitality management, business, sports management, communications, journalism, public relations, or recreation
Organizational and time management skills with attention to detail
New Member Management –responsible for engagement strategies and monitoring the Member Journey connects activities that drive revenue and increased spending.
Experience with creating and implementing strategies that drive revenue and Club usage.
Prior experience in leading teams or projects to successful outcomes is preferred.

Are you passionate about creating an exceptional member experience? We are looking for a Member Experience Lead to join our team and help us deliver an outstanding experience to our members. You will be responsible for leading our team in providing exceptional customer service, developing innovative solutions to customer inquiries, and creating a positive and welcoming atmosphere for our members. If you are a motivated and creative individual with a passion for customer service, this is the perfect opportunity for you!

Overview The Member Experience Lead is responsible for ensuring that members of an organization have a positive experience with the organization. This role involves providing customer service, managing customer relationships, and developing strategies to improve the customer experience. Detailed Job Description The Member Experience Lead is responsible for providing excellent customer service to members of an organization. This includes responding to inquiries, resolving customer complaints, and providing information about the organization’s services and products. The Member Experience Lead will also be responsible for managing customer relationships, developing strategies to improve the customer experience, and working with other departments to ensure that customer needs are met. Job Skills Required
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Ability to analyze customer feedback and develop strategies to improve the customer experience
• Ability to manage multiple tasks and prioritize workload
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• At least two years of customer service experience
• Experience with customer relationship management (CRM) systems
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer feedback analysis
• Knowledge of customer experience strategies
Job Experience
• At least two years of customer service experience
• Experience with customer relationship management (CRM) systems
• Experience with customer feedback analysis
• Experience with customer experience strategies
Job Responsibilities
• Respond to customer inquiries and complaints in a timely and professional manner
• Manage customer relationships and develop strategies to improve the customer experience
• Analyze customer feedback and develop strategies to improve the customer experience
• Work with other departments to ensure that customer needs are met
• Monitor customer service metrics and report on performance
• Develop and implement customer service policies and procedures