Receptionist Jobs

Are you ready to be professionally challenged? Are you looking to be part of a dynamic team of engaged and committed professionals? Then the Health and Specialty Care System (HSCS) may be just the place for you! The State Hospital System, under the HSCS is comprised of nine psychiatric hospitals located throughout the state and one youth residential psychiatric center in Waco. The HSCS is a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. The hospitals provide state-of-the-art treatment that is recovery-oriented and evidence-based. Whether in a direct-care or support role, your contribution will make a difference in the life of a Texan. Apply now to join our team.
The Receptionist will work in Switchboard from 3:00 p.m. to 11:00 p.m. Weekends as needed.
Under the direction of the Switchboard Manager, places, answers and transfers local and long-distance calls. Keeps records and performs clerical duties that are necessary to the PBX. Updates on-call schedules. Handles all unusual occurrences such as fire alarms, maintenance problems and all emergency calls. Make after 5pm and weekend money deposits. Sell meal tickets for staff. Provide liaison service for language interpreters and consumers. Issue and signal portable pagers, cellular pagers and cellular telephones. Schedule vehicles and distribute keys to state vehicles for the Vernon Campus. Provide coverage as needed and directed to switchboard personnel on the Vernon Campus. Actively participate in the disaster response and recovery or (COOP) Continuity of Operations activation. Provide coverage for the Vernon Switchboard for call-ins, vacations, holidays, etc. as required. You must be able to work independently. You will be working alone. Capable of handling a high
volume of calls on a multi-line phone system by answering, placing and transferring campus, local and long-distance calls for staff and patients. Monitors and responds to Fire Alarm panel and monitored alarms. Announce emergency codes over the P.A. system. Exhibits a thorough knowledge of campus emergency procedures and has the ability to respond effectively to crisis situations. Ability to work harmoniously with individuals, their families and staff.

Essential Job Functions:
1. Operates the PBX equipment skillfully, answers the phones promptly and courteously. (50%)
2. Keeps records and performs clerical duties that are necessary to the
PBX functions. (5%)
3. Updates all on call schedules with correct contact information. (5%)
4. Handle all unusual occurrences, fire alarms, maintenance problems,
and all emergency calls. (10%)
5. Make after 5pm and week-end money deposits, using numbered
envelopes and enters all information into the proper log. (5%)
6. Provide liaison service for language interpreters and consumers. (5%)
7. Assist with the reservation of state vehicles. (10%)
8. Able to use a band mobile radio. (5%)
9. Provide sign/out service and message service for consultants. (5%)
10. Attends work on a regular and predictable schedule in accordance
with agency leave policy and performs other duties as assigned.

Knowledge Skills Abilities:
Ability to operate the PBX switchboard or multi-line phone.
Ability to work in harmony with co-workers and clients.
Ability to operate all equipment necessary to perform task.
Ability to process paperwork as required in the PBX switchboard.
Ability to communicate effectively.
Ability to apply principles of HIPPA.
Ability to spell, read, and write correctly.
Ability to work in a high-stress, fast paced environment.

Registration or Licensure Requirements:
None

Initial Selection Criteria:
High school graduation or GED.
Experience performing related work (in/as a) telephone switchboard
operator or multi-line phones.
Experience using personal computer and other office equipment.
Must have one year of stable work history.

Additional Information:
Requisition Number 568186
Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, and HHS OIG list of Excluded Individuals/Entities. Males between the ages of 18-25 must be registered with the Selective Service.
All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.
Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.
Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are considered to be at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All of these diseases are vaccine-preventable. As a result, state hospital policy requires employees
be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.
If you need assistance completing the online application, contact the HHS Employee Service Center at 1-888-894-4747.

MOS Code:
42A, YN, 0111, 3A1X1
Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to: 42A, YN, 0111, 3A1X1. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.