Receptionist Jobs

Overview

We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services.

Salon Receptionist responsibilities include greeting customers upon their arrival, answering customers' questions about services via phone or in-person, and processing transactions. To be successful in this role, you should be highly organized and able to manage customers with grace, even during peak demand.

Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

Responsibilities

• Process transactions (cash and credit cards) and issue receipts
• Warmly greet customers, sign them into the POS, and assist them with product choices
• Upsell services and products to customers
• Manage the phone
• Maintain a tidy reception area
• Inform customers about new services and discounts
• Welcome walk-ins, answer questions about services, and schedule appointments based on availability
• Update client records with contact details, appointments and services offered
• Book and confirm appointments via phone

Requirements:

• Solid organization skills
• Familiarity with processing transactions
• An ability to remain calm under stressful circumstances
• Help with cleaning duties (setting shelves to POG, dusting product shelves, sweeping up for a stylist, laundry, etc)
• Excellent communication abilities (verbal and phone) with a customer service attitude
• Hands-on experiences with office equipment, like printers and POS systems