Receptionist Jobs

Are you ready to be professionally challenged? Are you looking to be part of a dynamic team of engaged and committed professionals? Then the Health and Specialty Care System (HSCS) may be just the place for you! The HSCS is comprised of nine psychiatric hospitals located throughout the state, and one youth residential psychiatric center in Waco. The HSCS is a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. The hospitals provide state-of-the-art treatment that is recovery-oriented and science-based. Whether in a direct-care or support role, your contribution will make a difference in the life of a Texan.
The Receptionist reports to the Director of Support Services. The Receptionist position is a full time position, scheduled to work rotating schedule on the weekends also. The receptionist responds to all calls coming into the switchboard console and assists visitors to the hospital. He/she is usually the first employee to meet and greet clients or visitors to the hospital. The receptionist will monitor the fire panels and announce emergency codes over the PA system. He/she will be under the direct supervision of the Director of Support Services with limited latitude for the use of initiative and independent judgment.
Essential Job Functions
Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
Responds to call coming into the switchboard console in order to assist the hospital customers in a professional and timely manner.
Monitors Fire Alarm panels and makes announcements, as necessary to ensure the safety of patients, employees and visitors.
Assists visitors, patients and family members and directs them to appropriate locations to ensure confidentiality and safety of patients is maintained.
Attends and participates in all mandatory training in order to meet agency and hospital requirements, maintain job competencies and develop professionally
Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
Knowledge Skills Abilities
Knowledge of administrative, clerical, and data entry procedures and systems.
Skilled in the use of a telephone switchboard.
Ability to transfer incoming calls to appropriate personnel, to greet and direct visitors.
Ability to communicate effectively.
Registration Or Licensure Requirements
None
Initial Selection Criteria
Required a high school diploma or GED.
One year experienced with multiple telephone line system.
Experienced with Microsoft Office Products, Outlook, Word and Excel.
Additional Information
Job Req # 568265
Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, and HHS OIG list of Excluded Individuals/Entities. Males between the ages of 18-25 must be registered with the Selective Service.
All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.
Salary Note: The salary offered will follow HHS starting salary guidelines which are typically made at or near the posted minimum of the salary range.
According to the Centers for Disease Control and Prevention, healthcare workers are considered to be at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All of these diseases are vaccine-preventable. As a result, state hospital policy requires employees be vaccinated according to their level of contact with patients. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.
If you need assistance completing the online application, contact the HHS Employee Service Center at 1-888-894-4747.
MOS Code
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to: 42A, YN, 0111, 3A1X1. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.
Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.