Are you ready to take your communication skills to the next level?

Communication with clients and suppliers to deliver the best payment processing service. Focus on identifying the root of the issue and address it to the relevant side to fix the cause.

All you need is:

• Good written and verbal communication skills in client-facing situations, to achieve positive outcomes;
• To be customer-focused;
• Firm understanding of Excel/Google sheets. Basic HTML understanding;
• Multi-tasking. Be good at planning and organizing your own schedule;
• Problem-solving: Identify barriers that prevent achieving goals and standards;
• Be familiar with different payment types and how do they work;
• English - Upper-Intermediate level is a must;
• Be flexible with your schedule. Possible day/night shifts;
• Understanding what do Chargeback, KYC, AML Policy and some other bizarre words mean.

Your daily adventures will look like:

• Giving required support to clients, efficiently, effectively and in accordance with priority, impact, and SLA’s;
• Monitoring issues in the transaction flow. Be able to investigate and understand the root of the problem;
• Escalate to the appropriate group or department a detailed issue tracking (ticket), and status update to the logger (requester), according to procedures;
• Be able to understand fraudulent patterns and report them in a timely manner.
• Handle chargeback cases in accordance with the procedure;

So, why Gamingtec?

If you are a person with passion, ideas, and a thirst to advance your career, you will love our corporate culture. We are an international team that treats each other with respect and moves towards the same goals. We believe in freedom and flexibility and trust our employees to do their jobs in a way that works for them. We have an ambitious and rewarding work environment, a flat organisational structure and almost zero bureaucracy. Our employees’ ideas are what move the company forward. Everyone has equal opportunities in every aspect of work, learning and development!

Why you will love working here:

• Refer your friends and get rewarded with a bonus, after they pass their probation period;
• Unlimited paid vacation and sick leave days. We believe that everyone should have a good work-life balance and no one should burn out;
• Constant career development & learning opportunities!
• Flexible Benefits plan. Decide which of your activities/expenses you want the company to compensate you for. For example; gym subscription, language courses, Netflix subscription, a spa day, etc;
• Fully remote work. If you are in one of the areas where one of our offices is located, you will also have the option to go to the office;
• Competitive salaries. We want only the top performers, so we offer the appropriate remuneration for their experience and knowledge;
• Find the right private medical insurance that works for you and receive compensation for it. Compensation (full/partial) depends on the cost;
• Enjoy the corporate atmosphere with awesome parties and team-building events throughout the year;
• Being a part of an international team, where everyone treats each other with respect and moves towards the same goal;
• Freedom and responsibility. You do not need to be told what to do;
• Education foundation in learning something new. Be part of our biannual ruffle that gives you the chance to learn something new, unrelated to your job.
• Flexible work schedule. We do not track time, we measure performance;

And this is how our interview process goes:

• A 30-minute interview with a member of our HR team to get to know you and your experience;
• A final 2-hour interview with four team members to gauge your fit with our culture and working style.

Sounds interesting? Do not hesitate to apply or contact us if you have any questions! Gamingtec is waiting for you!