Support Specialist Jobs

Remine is revolutionizing real estate technology by developing a digital real estate platform for real estate agents, lenders and consumers to use throughout the real estate lifecycle - from listing or buying to close. We’ve quickly grown our footprint and now serve the majority of Realtors® in the US - over 1,000,000 real estate professionals. We are headquartered in Northern Virginia with remote employees across the US and in Canada.

The Customer Support Specialist will serve as the first point of contact for incoming questions or concerns about our web-based app. Our goal is to make a personal connection with everyone that reaches out to the Remine team while getting them the help they need in a quick, professional and friendly manner. The Customer Support Specialist also serves as the voice of the customer: recognizing, interpreting and internally communicating the trends in customer feedback (including their successes and pain points) which are so critical to us as a business.

In order to solve problems, find workarounds and effectively understand customer feedback, our Customer Support team possesses both an in-depth knowledge of our product as well as a solid understanding of our customer base. Cross-departmental communication and collaboration is key here, and in this role you’ll thrive in a fast-paced, challenging environment, knowing you are making a difference not only in the lives of the individuals that make up our customer base, but in the future success of our company as well.

Remine is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.