Scale Operator- Regular Part-Time (Customer Service/Cashier)

Summary

Fabulous Opportunity:

For a Scale Operator who is a customer focused, team oriented, skilled interpersonal communicator. You will contribute to our department and division goals related to environmental sustainability. The scale operator team creates positive change towards all operational aspects (i.e. customer service and customer experience, educational literature and public communications, safety, site design, and recycle improvements, to name a few). Your positive energy will contribute to our change currently happening.

Solid Waste Division is a collaborative, forward-thinking, innovative workgroup. We interact with customers daily, providing service, education, and guidance to ensure a successful experience. We are stewards for the environment, we focus on our customers, and we collaborate to drive results.

You will be involved with:

• Enforcing policies – assessing fees
• Educating customers on diverting recyclable materials away from our landfill
• Collaborating with Recycling & Environmental Team for long-term solutions for waste diversion
• Collaborating with Communications Team on brochures, website, and signange

What Your Future Can Be Here:

• Promotional and growth opportunities within and beyond the division.
• Training opportunities online for both technical skills and leadership skills to develop as an employee.
• Partner with supportive supervisor staff to help attain your career path (ex. Scale Operator Lead, fiscal related positions, Health & Environmental Investigator)

What You’ll Be Doing:

• Using computerized automated cashiering and scale systems; handling cash, credit cards, Apple pay, King County vouchers
• Daily reporting of receipts, records, accounts, and permits
• Provide professional customer service and educate on policies to internal and external customers
• Reconcile daily funds and receipts
• Communicating with customers, co-workers, vendors, & other departments

You Will Find Great Success if You Have The Ability To:

• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Values Differences – Recognizing the value that different perspectives and cultures bring to an organization.
• Decision Quality – Making good and timely decisions that keep the organization moving forward.
• Manages Conflict – Handling conflict situations effectively, with a minimum of noise.

You Should Have:

• Demonstrated computer skills for timesheets, customer reconciliation, email communication, virtual training/meetings
• Working knowledge of cashier/cash handling experience
• Ability to work independently
• Demonstrated organizational, written and oral communication skills
• Minimum of one (1) year customer service experience
• Aptitude to work closely with others; experience communicating with a diverse range of staff and customers in a pleasant, non-judgmental, respectful, and culturally sensitive manner.
• Valid Washington State Driver's License or the ability to travel to other transfer stations during the course of the work day/shift.
• 10-key experience

Working Conditions:

• Union Representation: This position is represented by Teamsters, Local 174.
• FLSA Status: This position is overtime eligible.
• Work Schedule: Regular Part-Time (RPT) Scale Operators are primarily assigned to a 7/10 work schedule (7 days on, up to 10 hours per day, followed by 7 days off (Tuesday - Monday). RPT positions are not guaranteed any certain number of work hours per week and weekly hours vary. These positions are scheduled to work as needed to supplement full-time schedules. Winter months are slower and hours more limited, possibly only working weekend shifts. Summer months are busy, often yielding consistent full time and overtime work. Work hours are variable including Day, Swing, and Graveyard shifts. The Solid Waste Division is only closed Thanksgiving, Christmas and New Year’s Day. In this position, you are considered an essential employee and will be expected to work during weather, health and other emergency events.
• Physical Environment: The candidate must have the ability and willingness to work in an industrial site setting with adverse conditions such as dust, odor, high volume noise and heavy traffic.
• Onsite Work Requirement: The work associated with this position will have multiple locations in King County (i.e. Algona, Enumclaw, Renton, Tukwila, Factoria, Houghton, Shoreline, Vashon).

Application and Selection Process:
All qualified applicants are encouraged to apply. This recruitment will be used to fill current vacant positions and may be used to create a list of competitive candidates to fill possible future vacancies. Application materials will be screened for clarity, completeness and responsiveness to the list of qualifications, skills, and abilities. The most competitive candidates may be invited to participate in skill tests assessing customer service and money handling in addition to one or more panel interviews. Applications without the following required materials may not be considered for this position:

• Answering the supplemental questions
• King County application

Offers of employment will be contingent on the completion of a satisfactory references and verification of a valid Washington State Driver's License upon hire.

For more information regarding this recruitment, please contact [email protected].

Supplemental Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.