Provider And Client Outreach Specialist

About us:

We’re on a mission to fundamentally transform mental healthcare accessibility. Grow Therapy empowers therapists to launch and grow thriving insurance-accepting private practices. We’re creating game-changing technology to build America’s biggest behavioral healthcare group and ensure that anyone can afford quality mental healthcare. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever.

To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and are champions of balancing bold ambitions with a culture that promotes holistic well-being. Since launching in 2020, Grow has raised over $90M from top VCs and angel investors, including TCV, Transformation Capital, SignalFire, Village Global, CoFound, and leaders of Oscar, Nurx, Quartet, Airbnb, and Blackstone.

What You’ll Be Doing:

We are looking for a Provider & Client Outreach Specialist to help us establish the Pre-Service Patient Support vertical of Grow Therapy. You’ll be part of a remote-friendly team of Outreach and Claim Specialists reporting directly into the Revenue Cycle Leadership team. Your responsibilities will include:

• Explain billing to providers or deescalate upset providers/clients when their concern is a complex billing issues
• Navigate eligibility responses and online payer portals to ensure accuracy when reaching out to patients for updated information
• Manage ineligible coverage responses for upcoming appointments
• Track errors reported by patients and the Billing Support Team and provide guidance how to answer a patient/provider question or how to best work a claim error
• Update claim information when errors or corrections are identified

Salary range: $21-$30 an hour

You’ll Be a Good Fit If:

• Team Player : You are collaborative by nature, relish in camaraderie and group wins, and are looked to by colleagues or direct reports as a steadfast partner & source of encouragement
• Adaptable : You are comfortable in a fast-paced environment, with priorities changing weekly.
• Healthcare Experienced : Strong understanding of healthcare claims, plan benefits, and patient responsibilities. At least 2 years of experience in Medical Billing or Healthcare setting.
• Expert Communicator : Effectively organize communication and adjust to the audience you are engaging with.
• Process-Driven : Highly organized, operational thinker, rarely leaving questions unanswered.
• Tech-Savvy : Adept in chat, email, & phone communications.

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Benefits

• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities
• Flexible working hours and location (remote OR in-office, your choice!)
• Generous PTO
• Company-wide winter break
• Wellness Stipend
• Comprehensive health insurance plans, including dental and vision
• Competitive salary
• The chance to drive impact within the mental healthcare landscape from day one
• Mental health mornings (2 hours each week)
• Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
• Continuous learning opportunities
• Team meditation
• In-office lunch and biweekly remote lunch on us!