Project Manager 3 Pmo Supply Marketplace

Project Manager 3, Supply MarketPlace (SMP)
American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services, and expertise they need to keep their travellers informed, focused and productive while on the road. With approximately 18,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveller care.
We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers and partners. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we continue to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes. Get ready to make impressions that will last.

This role reports to the Director Project Management and supports the PMO of the GBT Supply Marketplace (GBT’s proprietary content aggregation and distribution platform). The Project Manager may be assigned to one or more projects related to the expansion of SMP to more geographies and tools, the planning and deployment of new platform features, and/or management of / documentation for the PMO tools and processes. The role has accountability for project planning and execution and process mapping to help efficiently deliver our platform and features. This is a unique opportunity for the job holder to contribute to GBT’s Supply MarketPlace growth.
Principal Accountabilities:
SMP expansion deployment project management:

• Communicate and represent SMP status in cross-functional steering committee meetings to all levels of the organization
• Document issues & risks and ensure SMP is deployed with a do no harm approach to other products and processes
• Provide SMP deployment project management expertise and support to GBT Salesforce and Connect Client teams.
• Engage with global teams to ensure alignment with project scope and timelines.
• Partner with the GBT Deployment team to:
• Gather data & info needed to map new deployment processes and maintain existing processes.
• Define rollout plans & phases– including pilots. Place customers in each phase & consider exception criteria
• Manage communication of deployment plans, issues, risks, and escalations with business stakeholders (e.g., GSE) throughout the project
• Create training requirements for new countries or updates in existing countries.
• Define & maintain all-encompassing deployment project plans with dependencies and dates
• Perform constant review of deployment processes across GBT in existing countries.

SMP feature deployment & integration project management:

• Partner with SMP Product to deploy new features and SMP enabled tools. Tasks may include project planning, execution, process mapping & documentation
• Manage configuration projects and associated processes for SMP Product Operations and find optimizations in workflows and processes. With the support of product, identify client supply data needs and collaborate with SMP ecosystem tools to ensure data is collected, maintained, and transmitted to SMP in structured data fields
• Help roll out needed processes & job aids allowing seamless adoption of features

SMP operational process improvements:

• Create documentation in support of these processes and train all SMP teams accordingly
• Map and iterate cross-SMP collaboration process improvements improving efficiencies and removing silos

PMO tools & processes:

• Support the communication of the PMO. This may include the management of Intranet pages, Confluence pages, creation of newsletters with updated from the product team
• Support the PMO by creating documentation in support of these processes and train others accordingly
• Support the compliance of the PMO. This includes the adherence to specific documentation needs in alignment with finance and legal requirements.
• Support the PMO strategy by creating tools, processes and documentation using Smartsheet, Office 365 and reporting tools

General responsibilities:

• Coordinate & host project meetings and send meeting notes with clear action items and timelines
• Responsibility for budgeting where applicable
• Create and maintain project plans and ensure timely completion of all workstream tasks
• Limited travel may be required
• Identify and remove obstacles for SMP on all projects to ensure timely completion
• Provide professional and detailed status reports on project deliverables
• Maintain strong relationships with counterparts from all teams

Required Qualifications

• Great consultative and creative problem-solving skills
• Fluent in English
• Excellent written and verbal communication skills
• Solid follow through with minimal management
• Experience in product development / product operations / product deployment
• Excellent project management, coordination, planning, and organizational skills
• Self-starter with strong analytical skills
• Ability to navigate the organization, collaborate effectively with multiple stakeholders and overcome project barriers
• Excellent time management, juggling tight deadlines with a focus on quality and details
• 5+ years of solid travel industry experience, understanding of data flows in the travel industry ecosystem
• Familiarity with travel management. Travel operations or corporate experience is a plus
• Good Business & Technical Acumen
• Proven experience with agile, waterfall and hybrid project management methodologies
• Proven ability to work effectively in a complex, diverse, global, matrix and changing environment
• Fast learner with the ability to quickly adapt and prioritize focus

The above is not meant to be exhaustive. Duties and responsibilities may therefore vary over time according to the changing needs of the company.
Location
United States - Virtual Location
The US national annual base salary range for this position is from $60,000 to $110,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement