Program Manager (Maintenance Supervisor Ii)

• Sustain a culture of safety, organizational excellence, stewardship, and professionalism.
• Innovate and collaborate with team members and partners to achieve the best outcomes for the City.
• Develop annual work plans, determine, and prioritize work, assign appropriate resources, and manage the budget of this and other related programs as deemed necessary by the Division Manager.
• Collaborate with internal and external stakeholders in a dynamic, team-based environment.
• Oversee procurement of equipment, parts, and supplies to support operational objectives.
• Develop divisional performance measures, using data to monitor outcomes and report on productivity goals; Apply continuous improvement principles to grow the Division and ensure the quality, effectiveness, durability and proper timing of maintenance and repairs.
• Provide leadership focused on creating a workplace culture that is supportive of the City of Portland’s Core Values of anti-racism, communication, collaboration, equity, transparency, and fiscal responsibility.
• Plan, organize, manage, and optimize the work of staff engaged in the development, implementation, and administration of maintenance and repair programs.
• Apply continuous improvement principles in standard daily work and long-range planning.
• Establish standards and best practices and use them in monitoring program performance against program goals and objectives to ensure consistent quality and progressive results.

• Relationship Builder: An outgoing professional who values building trust, partnerships, and relationships to support an inclusive culture and accomplish objectives more effectively.
• Excellent Communicator: You are a strong communicator to both technical and non-technical individuals, and proficient verbally and in writing.
• Mentor: You have experience mentoring and couching. You clearly assign responsibility for tasks and decisions, set clear objectives and measures, monitor process, progress, and results, and designs feedback loops into work.
• Customer Focused: dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Organized: Able to work on a multitude of tasks and understand/respond to various situations in a fast-paced, dynamic work environment. Uses time effectively and efficiently, concentrates efforts on the more important priorities.
• Experienced Supervisor: An experienced leader with a commitment to your position as well as your team/employees. Being an ethical, fair, and supportive leader is important to you along with embracing the City of Portland's Core Values of anti-racism, communication, collaboration, equity, transparency, and fiscal responsibility.
• Authentic: Effective in a professional, diverse, multi-cultural environment. You treat customers, co-workers and employees with respect and are accountable.
• Project Manager: You have knowledge of project management principles and can support, lead, and review various operational projects that support the Group Director’s and bureau initiatives. These projects may vary greatly in scope but are centered on public improvements.
• Problem Solver: You can identify problems early and value collaboration. You utilize active listening and effective communication and facilitation skills in working with others to find resolutions.
• Results Driven: This position is high paced, dynamic and requires a candidate who can take charge, bring focus, and finish tasks in a timely, accurate and professional manner.
• Innovative: You have an aptitude for continuous improvement and can excel in change management. You’ve demonstrated the ability to remain flexible, agile, and calm in a high paced environment that relies on quick and stable decision making.
• Dedicated: Have a passion for public service and hold a high level of pride in making sure that projects, tasks, and emergencies are effectively and efficiently completed.

Applicants must meet each of the following minimum qualifications. Describe in their responses to the supplemental questions and resume how their education, training and/or experience, meets each of the following minimum qualifications:

• Experience using and developing performance metrics to evaluate work practices and make recommendations to improve efficiencies.
• Experience applying the principles & knowledge of sewer/stormwater repair and sewer/stormwater cleaning including operation and maintenance of stormwater and wastewater systems.
• Experience with strategic planning and managing to successful completion a wide range of assignments.
• Knowledge of federal, state, and local laws, regulations and codes related to wastewater/storm water systems.
• Experience providing leadership and supervisory techniques including working with staff to create a high performance and service-oriented work environment, coaching for performance improvement and development.

• Oregon Grade III Wastewater Collections System Certification within 9 months of hire. More information on how to obtain this certification can be found (Download PDF reader)here.
• Must be fully vaccinated for COVID-19 per City/State mandate or have an approved exception by date of hire.

• Your résumé should support the details described in your responses to the supplemental questions.
• If you are requesting Veteran's Preference, as identified below, please describe in your responses to the supplemental questions and resume any transferrable skills obtained during your military service and how they relate to each of the required minimum qualifications under the "To Qualify" section above.
• Your responses to the supplemental questions and résumé will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.

Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application.
Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than the closing date and time of this recruitment.
ADA, Pregnancy, and Religious Accommodations: If you identify as a person with a disability, are pregnant or nursing, or observe a religious practice(s), and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance.
Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply.
Language Pay Differential: City of Portland employees who speak one or more languages in addition to English, may be eligible to receive a “language pay differential.” This is compensation for qualifying multilingual City employees who use their language skill to assist the community. More about the language pay differential can be found here.
Did you know? The City of Portland has How to Apply Videos and offers How to Apply Classes. If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement or starting in April 2023 you are invited to attend the Question and Answers session. If you prefer to attend a virtual class, they are also available once a month.
Contact Information:
TroyLynn Craft
Senior Recruiter
[email protected]